Chapter/Section Purchase

1 Study Coverage
1.1 Contact Center Analytics Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million) Introduction
1.2 Global Contact Center Analytics Outlook 2017 VS 2022 VS 2028
1.2.1 Global Contact Center Analytics Market Size for the Year 2017-2028
1.2.2 Global Contact Center Analytics Market Size for the Year 2017-2028
1.3 Contact Center Analytics Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.3.1 The Market Share of United States Contact Center Analytics in Global, 2017 VS 2022 VS 2028
1.3.2 The Growth Rate of Contact Center Analytics Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.4 Contact Center Analytics Market Dynamics
1.4.1 Contact Center Analytics Industry Trends
1.4.2 Contact Center Analytics Market Drivers
1.4.3 Contact Center Analytics Market Challenges
1.4.4 Contact Center Analytics Market Restraints
1.5 Study Objectives
1.6 Years Considered
2 Contact Center Analytics by Type
2.1 Contact Center Analytics Market Segment by Type
2.1.1 On-Premises
2.1.2 On-Demand
2.2 Global Contact Center Analytics Market Size by Type (2017, 2022 & 2028)
2.3 Global Contact Center Analytics Market Size by Type (2017-2028)
2.4 United States Contact Center Analytics Market Size by Type (2017, 2022 & 2028)
2.5 United States Contact Center Analytics Market Size by Type (2017-2028)
3 Contact Center Analytics by Application
3.1 Contact Center Analytics Market Segment by Application
3.1.1 Automatic Call Distributor
3.1.2 Log Management
3.1.3 Risk and Compliance Management
3.1.4 Real-time Monitoring and Reporting
3.1.5 Workforce Optimization
3.1.6 Customer Experience Management
3.1.7 Others applications
3.2 Global Contact Center Analytics Market Size by Application (2017, 2022 & 2028)
3.3 Global Contact Center Analytics Market Size by Application (2017-2028)
3.4 United States Contact Center Analytics Market Size by Application (2017, 2022 & 2028)
3.5 United States Contact Center Analytics Market Size by Application (2017-2028)
4 Global Contact Center Analytics Competitor Landscape by Company
4.1 Global Contact Center Analytics Market Size by Company
4.1.1 Top Global Contact Center Analytics Companies Ranked by Revenue (2021)
4.1.2 Global Contact Center Analytics Revenue by Player (2017-2022)
4.2 Global Contact Center Analytics Concentration Ratio (CR)
4.2.1 Contact Center Analytics Market Concentration Ratio (CR) (2017-2022)
4.2.2 Global Top 5 and Top 10 Largest Companies of Contact Center Analytics in 2021
4.2.3 Global Contact Center Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
4.3 Global Contact Center Analytics Headquarters, Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million) Type
4.3.1 Global Contact Center Analytics Headquarters and Area Served
4.3.2 Global Contact Center Analytics Companies Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million) Type
4.3.3 Date of International Companies Enter into Contact Center Analytics Market
4.4 Companies Mergers & Acquisitions, Expansion Plans
4.5 United States Contact Center Analytics Market Size by Company
4.5.1 Top Contact Center Analytics Players in United States, Ranked by Revenue (2021)
4.5.2 United States Contact Center Analytics Revenue by Players (2020, 2021 & 2022)
5 Global Contact Center Analytics Market Size by Region
5.1 Global Contact Center Analytics Market Size by Region: 2017 VS 2022 VS 2028
5.2 Global Contact Center Analytics Market Size by Region (2017-2028)
5.2.1 Global Contact Center Analytics Market Size by Region: 2017-2022
5.2.2 Global Contact Center Analytics Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
6.1 North America
6.1.1 North America Contact Center Analytics Market Size YoY Growth 2017-2028
6.1.2 North America Contact Center Analytics Market Facts & Figures by Country (2017, 2022 & 2028)
6.1.3 U.S.
6.1.4 Canada
6.2 Asia-Pacific
6.2.1 Asia-Pacific Contact Center Analytics Market Size YoY Growth 2017-2028
6.2.2 Asia-Pacific Contact Center Analytics Market Facts & Figures by Region (2017, 2022 & 2028)
6.2.3 China
6.2.4 Japan
6.2.5 South Korea
6.2.6 India
6.2.7 Australia
6.2.8 Taiwan
6.2.9 Indonesia
6.2.10 Thailand
6.2.11 Malaysia
6.2.12 Philippines
6.3 Europe
6.3.1 Europe Contact Center Analytics Market Size YoY Growth 2017-2028
6.3.2 Europe Contact Center Analytics Market Facts & Figures by Country (2017, 2022 & 2028)
6.3.3 Germany
6.3.4 France
6.3.5 U.K.
6.3.6 Italy
6.3.7 Russia
6.4 Latin America
6.4.1 Latin America Contact Center Analytics Market Size YoY Growth 2017-2028
6.4.2 Latin America Contact Center Analytics Market Facts & Figures by Country (2017, 2022 & 2028)
6.4.3 Mexico
6.4.4 Brazil
6.4.5 Argentina
6.5 Middle East and Africa
6.5.1 Middle East and Africa Contact Center Analytics Market Size YoY Growth 2017-2028
6.5.2 Middle East and Africa Contact Center Analytics Market Facts & Figures by Country (2017, 2022 & 2028)
6.5.3 Turkey
6.5.4 Saudi Arabia
6.5.5 U.A.E
7 Company Profiles
7.1 Cisco Systems, Inc.
7.1.1 Cisco Systems, Inc. Company Details
7.1.2 Cisco Systems, Inc. Business Overview
7.1.3 Cisco Systems, Inc. Contact Center Analytics Introduction
7.1.4 Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2017-2022)
7.1.5 Cisco Systems, Inc. Recent Development
7.2 Genpact Limited
7.2.1 Genpact Limited Company Details
7.2.2 Genpact Limited Business Overview
7.2.3 Genpact Limited Contact Center Analytics Introduction
7.2.4 Genpact Limited Revenue in Contact Center Analytics Business (2017-2022)
7.2.5 Genpact Limited Recent Development
7.3 Verint Systems Inc.
7.3.1 Verint Systems Inc. Company Details
7.3.2 Verint Systems Inc. Business Overview
7.3.3 Verint Systems Inc. Contact Center Analytics Introduction
7.3.4 Verint Systems Inc. Revenue in Contact Center Analytics Business (2017-2022)
7.3.5 Verint Systems Inc. Recent Development
7.4 8x8, Inc.
7.4.1 8x8, Inc. Company Details
7.4.2 8x8, Inc. Business Overview
7.4.3 8x8, Inc. Contact Center Analytics Introduction
7.4.4 8x8, Inc. Revenue in Contact Center Analytics Business (2017-2022)
7.4.5 8x8, Inc. Recent Development
7.5 Genesys
7.5.1 Genesys Company Details
7.5.2 Genesys Business Overview
7.5.3 Genesys Contact Center Analytics Introduction
7.5.4 Genesys Revenue in Contact Center Analytics Business (2017-2022)
7.5.5 Genesys Recent Development
7.6 Oracle Corporation
7.6.1 Oracle Corporation Company Details
7.6.2 Oracle Corporation Business Overview
7.6.3 Oracle Corporation Contact Center Analytics Introduction
7.6.4 Oracle Corporation Revenue in Contact Center Analytics Business (2017-2022)
7.6.5 Oracle Corporation Recent Development
7.7 Mitel Networks Corporation
7.7.1 Mitel Networks Corporation Company Details
7.7.2 Mitel Networks Corporation Business Overview
7.7.3 Mitel Networks Corporation Contact Center Analytics Introduction
7.7.4 Mitel Networks Corporation Revenue in Contact Center Analytics Business (2017-2022)
7.7.5 Mitel Networks Corporation Recent Development
7.8 SAP SE
7.8.1 SAP SE Company Details
7.8.2 SAP SE Business Overview
7.8.3 SAP SE Contact Center Analytics Introduction
7.8.4 SAP SE Revenue in Contact Center Analytics Business (2017-2022)
7.8.5 SAP SE Recent Development
7.9 Nice Ltd.
7.9.1 Nice Ltd. Company Details
7.9.2 Nice Ltd. Business Overview
7.9.3 Nice Ltd. Contact Center Analytics Introduction
7.9.4 Nice Ltd. Revenue in Contact Center Analytics Business (2017-2022)
7.9.5 Nice Ltd. Recent Development
7.10 Enghouse Interactive
7.10.1 Enghouse Interactive Company Details
7.10.2 Enghouse Interactive Business Overview
7.10.3 Enghouse Interactive Contact Center Analytics Introduction
7.10.4 Enghouse Interactive Revenue in Contact Center Analytics Business (2017-2022)
7.10.5 Enghouse Interactive Recent Development
7.11 Five9, Inc.
7.11.1 Five9, Inc. Company Details
7.11.2 Five9, Inc. Business Overview
7.11.3 Five9, Inc. Contact Center Analytics Introduction
7.11.4 Five9, Inc. Revenue in Contact Center Analytics Business (2017-2022)
7.11.5 Five9, Inc. Recent Development
7.12 Callminer
7.12.1 Callminer Company Details
7.12.2 Callminer Business Overview
7.12.3 Callminer Contact Center Analytics Introduction
7.12.4 Callminer Revenue in Contact Center Analytics Business (2017-2022)
7.12.5 Callminer Recent Development
7.13 Servion Global Solutions
7.13.1 Servion Global Solutions Company Details
7.13.2 Servion Global Solutions Business Overview
7.13.3 Servion Global Solutions Contact Center Analytics Introduction
7.13.4 Servion Global Solutions Revenue in Contact Center Analytics Business (2017-2022)
7.13.5 Servion Global Solutions Recent Development
8 Research Findings and Conclusion
9 Appendix
9.1 Research Methodology
9.1.1 Methodology/Research Approach
9.1.2 Data Source
9.2 Author Details
9.3 Disclaimer