Call Center Speech Analytics Market

The global Call Center Speech Analytics market was valued at US$ million in 2023 and is projected to reach US$ million by 2030, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

The U.S. Market is Estimated at $ Million in 2023, While China is to reach $ Million.

On-premises Segment to Reach $ Million by 2030, with a % CAGR in next six years.

The global key manufacturers of Call Center Speech Analytics include NICE, Verint, Avaya, OpenText, Google, Vonage, Genesys, Calabrio and CallMiner, etc. in 2023, the global top five players have a share approximately % in terms of revenue.

Speech analytics, also called interaction analytics, is technology that leverages artificial intelligence to understand, process, and analyze human speech. Contact centers use speech analytics to assess call recordings and transcripts from digital channels such as chat and text messages.

Call Center Speech Analytics Market aims to provide a comprehensive presentation of the global market for Call Center Speech Analytics, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Call Center Speech Analytics. Call Center Speech Analytics Market contains market size and forecasts of Call Center Speech Analytics in global, including the following market information:

Global Call Center Speech Analytics Market Revenue, 2019-2024, 2025-2030, ($ millions)

Global top five companies in 2023 (%)

We surveyed the Call Center Speech Analytics companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Call Center Speech Analytics Market, by Type, 2019-2024, 2025-2030 ($ millions)

Global Call Center Speech Analytics Market Segment Percentages, by Type, 2023 (%)

On-premises

Cloud

Global Call Center Speech Analytics Market, by Application, 2019-2024, 2025-2030 ($ millions)

Global Call Center Speech Analytics Market Segment Percentages, by Application, 2023 (%)

Large Enterprises

SMEs

Global Call Center Speech Analytics Market, By Region and Country, 2019-2024, 2025-2030 ($ Millions)

Global Call Center Speech Analytics Market Segment Percentages, By Region and Country, 2023 (%)

North America

US

Canada

Mexico

Europe

Germany

France

U.K.

Italy

Russia

Nordic Countries

Benelux

Rest of Europe

Asia

China

Japan

South Korea

Southeast Asia

India

Rest of Asia

South America

Brazil

Argentina

Rest of South America

Middle East & Africa

Turkey

Israel

Saudi Arabia

UAE

Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Call Center Speech Analytics revenues in global market, 2019-2024 (estimated), ($ millions)

Key companies Call Center Speech Analytics revenues share in global market, 2023 (%)

Further, the report presents profiles of competitors in the market, key players include:

NICE

Verint

Avaya

OpenText

Google

Vonage

Genesys

Calabrio

CallMiner

Almawave

AWS

Qualtrics

Talkdesk

Alvaria

Castel

VoiceBase

Intelligent Voice

CallTrackingMetrics

Five9

3CLogic

CloudTalk

Deepgram

Gnani.ai

Observe.ai

SpeechTech

Speech-I-Ltd

Batvoice

Kwantics

Speech Village

Salesken

Outline of Major Chapters:

Chapter 1: Introduces the definition of Call Center Speech Analytics, market overview.

Chapter 2: Global Call Center Speech Analytics market size in revenue.

Chapter 3: Detailed analysis of Call Center Speech Analytics company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.

Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 6: Sales of Call Center Speech Analytics in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.

Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.

Chapter 8: The main points and conclusions of the report.