Cloud CRM Market

The global Cloud CRM market size was valued at US$ 56.78 billion in 2024 and is projected to reach US$ 112.34 billion by 2030, at a CAGR of 12.0% during the forecast period 2024-2030.

United States Cloud CRM market size was valued at US$ 18.45 billion in 2024 and is projected to reach US$ 35.67 billion by 2030, at a CAGR of 11.6% during the forecast period 2024-2030.

Customer Relationship Management software delivered as a cloud-based service.

Rapid adoption across industries for improved customer engagement. Integration of AI and analytics for personalized customer experiences. Increasing demand for mobile and social CRM capabilities.

Report Overview

CRM, or customer relationship management, refers to a process in which a company uses information, software, and Internet technologies to coordinate the interaction between itself and its customers in terms of sales, marketing, and service, and to provide customers with innovative and personalized interactions and services. Cloud-based CRM (or cloud CRM, CRM cloud) is CRM software hosted on the cloud.

Cloud CRM Market provides a deep insight into the global Cloud CRM market covering all its essential aspects. This ranges from a macro overview of the market to micro details of the market size, competitive landscape, development trend, niche market, key market drivers and challenges, SWOT analysis, value chain analysis, etc.

The analysis helps the reader to shape the competition within the industries and strategies for the competitive environment to enhance the potential profit. Furthermore, it provides a simple framework for evaluating and accessing the position of the business organization. The report structure also focuses on the competitive landscape of the Global Cloud CRM Market, Cloud CRM Market introduces in detail the market share, market performance, product situation, operation situation, etc. of the main players, which helps the readers in the industry to identify the main competitors and deeply understand the competition pattern of the market.

In a word, Cloud CRM Market is a must-read for industry players, investors, researchers, consultants, business strategists, and all those who have any kind of stake or are planning to foray into the Cloud CRM market in any manner.

Global Cloud CRM Market: Market Segmentation Analysis

The research report includes specific segments by region (country), manufacturers, Type, and Application. Market segmentation creates subsets of a market based on product type, end-user or application, Geographic, and other factors. By understanding the market segments, the decision-maker can leverage this targeting in the product, sales, and marketing strategies. Market segments can power your product development cycles by informing how you create product offerings for different segments.

Key Company

Salesforce

SAP

Microsoft

Oracle

Adobe

HubSpot

Yidong Fenxiang Technology

Renke Hudong Technology

Liudu Renhe Technology

Kingdee

Yonyou

HAND

Quanchengyun Technology

Shenzhou Yundong Technology

Market Segmentation (by Type)

Project Cloud CRM

Retail and Distribution Cloud CRM

Market Segmentation (by Application)

Small and Medium-Sized Enterprises

Large Enterprises

Geographic Segmentation

North America (USA, Canada, Mexico)

Europe (Germany, UK, France, Russia, Italy, Rest of Europe)

Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Rest of Asia-Pacific)

South America (Brazil, Argentina, Columbia, Rest of South America)

The Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa, Rest of MEA)

Key Benefits of This Market Research:

Industry drivers, restraints, and opportunities covered in the study

Neutral perspective on the market performance

Recent industry trends and developments

Competitive landscape & strategies of key players

Potential & niche segments and regions exhibiting promising growth covered

Historical, current, and projected market size, in terms of value

In-depth analysis of the Cloud CRM Market

Overview of the regional outlook of the Cloud CRM Market:

Key Reasons to Buy this Report:

Access to date statistics compiled by our researchers. These provide you with historical and forecast data, which is analyzed to tell you why your market is set to change

This enables you to anticipate market changes to remain ahead of your competitors

You will be able to copy data from the Excel spreadsheet straight into your marketing plans, business presentations, or other strategic documents

The concise analysis, clear graph, and table format will enable you to pinpoint the information you require quickly

Provision of market value (USD Billion) data for each segment and sub-segment

Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market

Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region

Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled

Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players

The current as well as the future market outlook of the industry concerning recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions

Includes in-depth analysis of the market from various perspectives through Porter