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Download Free sampleAgent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
Agent Performance Optimization Market contains market size and forecasts of Agent Performance Optimization (APO) in Global, including the following market information:
Global Agent Performance Optimization (APO) Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Agent Performance Optimization (APO) market was valued at 3475.8 million in 2021 and is projected to reach US$ 9152.4 million by 2028, at a CAGR of 14.8% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Agent Performance Optimization (APO) include NICE Ltd, Genesys, Verint Systems Inc, Aspect, Calabrio, Five9, Teleopti AB, ZOOM International and InVision AG, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Agent Performance Optimization (APO) companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Agent Performance Optimization (APO) Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Agent Performance Optimization (APO) Market Segment Percentages, by Type, 2021 (%)
Cloud Based
On Premises
Global Agent Performance Optimization (APO) Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Agent Performance Optimization (APO) Market Segment Percentages, by Application, 2021 (%)
Small and Mid-sized Businesses
Large Enterprises
Global Agent Performance Optimization (APO) Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Agent Performance Optimization (APO) Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Agent Performance Optimization (APO) revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Agent Performance Optimization (APO) revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
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Industry Market SizeSWOT AnalysisIndustry Major PlayersRevenue ForecastsHistorical and Forecast GrowthProfitability Analysis
