Computer Telephony Integration Software Market

Computer telephony integration, also called computer?telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated. CTI (Computer Telephony Integration) software enables you to control your phone or phone system from your computer. CTI is often used as a jargon term for describing integrations between a phone system and a customer relationship management (CRM) system that has already been deployed. These integrations add features to enhance both systems and help agents better handle interactions.
Computer Telephony Integration Software Market contains market size and forecasts of Computer Telephony Integration Software in Global, including the following market information:
Global Computer Telephony Integration Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Computer Telephony Integration Software market was valued at 1780.2 million in 2021 and is projected to reach US$ 5477.6 million by 2028, at a CAGR of 17.4% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Computer Telephony Integration Software include Five9, Salesforce, RingCentral, Twilio, Enghouse Interactive, NewVoiceMedia (Vonage), Genesys, Zendesk and Freshworks, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Computer Telephony Integration Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Computer Telephony Integration Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Computer Telephony Integration Software Market Segment Percentages, by Type, 2021 (%)
Cloud Based
On-Premise
Global Computer Telephony Integration Software Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Computer Telephony Integration Software Market Segment Percentages, by Application, 2021 (%)
Large Enterprises
SMEs
Global Computer Telephony Integration Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Computer Telephony Integration Software Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Computer Telephony Integration Software revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Computer Telephony Integration Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Five9
Salesforce
RingCentral
Twilio
Enghouse Interactive
NewVoiceMedia (Vonage)
Genesys
Zendesk
Freshworks
NICE inContact
Nextiva
Talkdesk
Jive Communications (LogMeIn)
Ameyo
Aircall
Tenfold
Ozonetel
InGenius