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Download Free sampleA contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).
Contact Center Market contains market size and forecasts of Contact Center in Global, including the following market information:
Global Contact Center Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Contact Center market was valued at 34660 million in 2021 and is projected to reach US$ 44210 million by 2028, at a CAGR of 3.5% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
On-premise Type Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Contact Center include Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, Arvato, Serco Group, Acticall (Sitel) and Transcom, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Contact Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Contact Center Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Market Segment Percentages, by Type, 2021 (%)
On-premise Type
Cloud-based Type
Global Contact Center Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Contact Center Market Segment Percentages, by Application, 2021 (%)
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others
Global Contact Center Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Contact Center Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Contact Center revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Contact Center revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Teleperformance
Alorica
Convergys
Atento S.A
Sykes Enterprises
Arvato
Serco Group
Acticall (Sitel)
Transcom
TeleTech
Concentrix (SYNNEX)
HKT Teleservices
Comdata Group
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Industry Market SizeSWOT AnalysisIndustry Major PlayersRevenue ForecastsHistorical and Forecast GrowthProfitability Analysis
