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Download Free sampleConversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.
The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.
Conversation Intelligence Platform Market contains market size and forecasts of Conversation Intelligence Platform in Global, including the following market information:
Global Conversation Intelligence Platform Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Conversation Intelligence Platform market was valued at 1171.3 million in 2021 and is projected to reach US$ 6171.5 million by 2028, at a CAGR of 26.8% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Conversation Intelligence Platform include Gong.io, Chorus.ai (AffectLayer), SalesLoft, CallRail, ExecVision, RingDNA, Jiminny, VoiceOps and DialogTech, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Conversation Intelligence Platform companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Conversation Intelligence Platform Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Conversation Intelligence Platform Market Segment Percentages, by Type, 2021 (%)
Cloud Based
On-premises
Global Conversation Intelligence Platform Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Conversation Intelligence Platform Market Segment Percentages, by Application, 2021 (%)
Small and Medium Enterprises (SMEs)
Large Enterprises
Global Conversation Intelligence Platform Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Conversation Intelligence Platform Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Conversation Intelligence Platform revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Conversation Intelligence Platform revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Gong.io
Chorus.ai (AffectLayer)
SalesLoft
CallRail
ExecVision
RingDNA
Jiminny
VoiceOps
DialogTech
Convin
Dialpad
Refract
Tethr
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Industry Market SizeSWOT AnalysisIndustry Major PlayersRevenue ForecastsHistorical and Forecast GrowthProfitability Analysis
