Conversation Intelligence Platform Market

Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings.
The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.
Conversation Intelligence Platform Market contains market size and forecasts of Conversation Intelligence Platform in Global, including the following market information:
Global Conversation Intelligence Platform Market Revenue, 2018-2023, 2023-2030, ($ millions)
Global top five companies in 2022 (%)
The global Conversation Intelligence Platform market was valued at US$ 1022.3 million in 2022 and is projected to reach US$ 5262.9 million by 2030, at a CAGR of 26.4% during the forecast period 2023-2030.
The top 5 participants in the conversation intelligence platform market are going.io, Chorus. ai (AffectLayer), SalesLoft, CallRail, and Revenue.io, accounting for about 40% of the market share.North America is the largest market, with a share about 38%, followed by Asia Pacific and Europe with the share about 28% and 18%. At present, the intelligent dialogue analysis market mainly takes cloud based as the main product, accounting for about 75% of the market. Its main application areas are large enterprises, with a market share of about 60%.
We surveyed the Conversation Intelligence Platform companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Conversation Intelligence Platform Market, by Type, 2018-2023, 2023-2030 ($ millions)
Global Conversation Intelligence Platform Market Segment Percentages, by Type, 2022 (%)
Cloud Based
On-premises
Global Conversation Intelligence Platform Market, by Application, 2018-2023, 2023-2030 ($ millions)
Global Conversation Intelligence Platform Market Segment Percentages, by Application, 2022 (%)
Small and Medium Enterprises (SMEs)
Large Enterprises
Global Conversation Intelligence Platform Market, By Region and Country, 2018-2023, 2023-2030 ($ Millions)
Global Conversation Intelligence Platform Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Conversation Intelligence Platform revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Conversation Intelligence Platform revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Gong.io
Chorus.ai (ZoomInfo)
SalesLoft
CallRail
Revenue.io
Jiminny
Invoca
Allego
Tethr
Observe.ai
CallMiner
Avoma
Mindtickle
Salesken
baidu
Ali cloud
tencent
huawei
Iflytek
AI Speech Co., Ltd.
BYAI Technology Co., Ltd
ZhiZhen smart
Shenzhen Zhuiyi Technology Co., Ltd.
Nanjing Star Bat Technology Co., Ltd.
Zhujian Intelligent Technology (Shanghai) Co., Ltd.