Download FREE Report Sample
Download Free sampleCustomer experience management (CEM or CXM) is a set of processes used to track customer interactions throughout the customer journey. CEM allows organizations to gain insight into these customer interactions and optimize each touchpoint to drive loyalty and improve customer lifetime value. The best customer experience management software enables enterprises to provide customer-centric experiences across all customer interactions at scale, while optimizing operations, control, and compliance of the associated enterprise information and processes.
Customer Experience Management Market contains market size and forecasts of Customer Experience Management in Global, including the following market information:
Global Customer Experience Management Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Customer Experience Management market was valued at 11380 million in 2021 and is projected to reach US$ 31940 million by 2028, at a CAGR of 15.9% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud-Based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Customer Experience Management include Adobe Systems, Nice Systems, SAP SE, Oracle, Sitecore, IBM, Medallia, Opentext and Verint Systems, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Customer Experience Management companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Experience Management Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Customer Experience Management Market Segment Percentages, by Type, 2021 (%)
Cloud-Based
On-Premise
Global Customer Experience Management Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Customer Experience Management Market Segment Percentages, by Application, 2021 (%)
BFSI
Retail
Healthcare
IT & Telecom
Manufacturing
Government
Energy & Utilities
Others
Global Customer Experience Management Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Customer Experience Management Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Experience Management revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Customer Experience Management revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
Adobe Systems
Nice Systems
SAP SE
Oracle
Sitecore
IBM
Medallia
Opentext
Verint Systems
Maritzcx
Tech Mahindra
SAS Institute
Avaya
Clarabridge
Zendesk
InMoment
Ignite
Speak to our Custom Research Team and get the Custom Research in a budget
Custom ResearchFrequently Asked Questions ?
A license granted to one user. Rules or conditions might be applied for e.g. the use of electric files (PDFs) or printings, depending on product.
A license granted to multiple users.
A license granted to a single business site/establishment.
A license granted to all employees within organisation access to the product.
Upto Working 24 to 48 hrs
Upto 72 hrs max - Weekends and Public Holidays
Online Payments with PayPal and CCavenue
Wire Transfer/Bank Transfer
Hard Copy
Industry Market SizeSWOT AnalysisIndustry Major PlayersRevenue ForecastsHistorical and Forecast GrowthProfitability Analysis
