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Download Free sampleThis market examines the global market for customer service and support applications that enable customer service and support agents to engage customers through their preferred communication channel. It covers a wide range of customer service applications for organizations with customer engagement centers (CECs), ranging from very small (fewer than 20 agents) through average size (50 agents) to very large, and distributed centers (over 10,000 agents). At the heart of a CEC is the need for a CRM application with the customer record (typically including account, contact information, purchase history, service history, and open marketing offers). Its core system function is case management, which can sometimes be referred to as incident management, trouble ticketing or problem resolution. It requires a strong ability to create, split, federate, join, assign and escalate cases, often in a collaborative environment.
Customer Relationship Management Customer Engagement Center Market contains market size and forecasts of Customer Relationship Management (CRM) Customer Engagement Center in Global, including the following market information:
Global Customer Relationship Management (CRM) Customer Engagement Center Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Customer Relationship Management (CRM) Customer Engagement Center market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Small (Below 50 agents) Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Customer Relationship Management (CRM) Customer Engagement Center include Service Cloud, Pegasystems, Microsoft, Oracle, Zendesk, SAP, Brian Manusama, Nadine LeBlanc and Terilyn Palanca, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Customer Relationship Management (CRM) Customer Engagement Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Relationship Management (CRM) Customer Engagement Center Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Customer Relationship Management (CRM) Customer Engagement Center Market Segment Percentages, by Type, 2021 (%)
Global Customer Relationship Management (CRM) Customer Engagement Center Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Customer Relationship Management (CRM) Customer Engagement Center Market Segment Percentages, by Application, 2021 (%)
Global Customer Relationship Management (CRM) Customer Engagement Center Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Customer Relationship Management (CRM) Customer Engagement Center Market Segment Percentages, By Region and Country, 2021 (%)
Competitor Analysis
The report also provides analysis of leading market participants including:
Further, the report presents profiles of competitors in the market, key players include:
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Industry Market SizeSWOT AnalysisIndustry Major PlayersRevenue ForecastsHistorical and Forecast GrowthProfitability Analysis
