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Download Free sampleHelp desk software refers to a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising.
Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management. Oftentimes, the two terms are used interchangeably. Nevertheless, help desk software specifically refers to the system that addresses customer queries.
Help Desk Software Market contains market size and forecasts of Help Desk Software in Global, including the following market information:
Global Help Desk Software Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Help Desk Software market was valued at 1100.7 million in 2021 and is projected to reach US$ 2112.5 million by 2028, at a CAGR of 9.8% during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud Based Help Desk Software Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Help Desk Software include SysAid, Klemen Stirn, Zendesk, Salesforce.com, Live Agent (Quality Unit), 01 Communique Laboratory, 247NetSystems, Abacus Systems and ActiveCampaign, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Help Desk Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Help Desk Software Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Help Desk Software Market Segment Percentages, by Type, 2021 (%)
Cloud Based Help Desk Software
Web Based Help Desk Software
Global Help Desk Software Market, by End User, 2017-2022, 2023-2028 ($ millions)
Global Help Desk Software Market Segment Percentages, by End User, 2021 (%)
Large Enterprises
SMEs
Global Help Desk Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Help Desk Software Market Segment Percentages, By Region and Country, 2021 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Help Desk Software revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Help Desk Software revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
SysAid
Klemen Stirn
Zendesk
Salesforce.com
Live Agent (Quality Unit)
01 Communique Laboratory
247NetSystems
Abacus Systems
ActiveCampaign
Advanced Software Products Group
SeamlessDesk
Spiceworks
ZOHO Corporation
LogMeIn
Freshworks
Genesys
Vision Helpdesk
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Industry Market SizeSWOT AnalysisIndustry Major PlayersRevenue ForecastsHistorical and Forecast GrowthProfitability Analysis
