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Download Free sampleThe utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels ? such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) ? as well as customer self-service needs.
Utilities Customer Information Systems Market contains market size and forecasts of Utilities Customer Information Systems in Global, including the following market information:
Global Utilities Customer Information Systems Market Revenue, 2017-2022, 2023-2028, ($ millions)
Global top five companies in 2021 (%)
The global Utilities Customer Information Systems market was valued at million in 2021 and is projected to reach US$ million by 2028, at a CAGR of % during the forecast period.
The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.
Cloud-based Segment to Reach $ Million by 2028, with a % CAGR in next six years.
The global key manufacturers of Utilities Customer Information Systems include Oracle, Efluid SAS, SAP, Itineris, Indra, Cayenta, Advanced Utility Systems, Gruppo Engineering and Fluentgrid Limited, etc. In 2021, the global top five players have a share approximately % in terms of revenue.
We surveyed the Utilities Customer Information Systems companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Utilities Customer Information Systems Market, by Type, 2017-2022, 2023-2028 ($ millions)
Global Utilities Customer Information Systems Market Segment Percentages, by Type, 2021 (%)
Global Utilities Customer Information Systems Market, by Application, 2017-2022, 2023-2028 ($ millions)
Global Utilities Customer Information Systems Market Segment Percentages, by Application, 2021 (%)
Global Utilities Customer Information Systems Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)
Global Utilities Customer Information Systems Market Segment Percentages, By Region and Country, 2021 (%)
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Utilities Customer Information Systems revenues in global market, 2017-2022 (estimated), ($ millions)
Key companies Utilities Customer Information Systems revenues share in global market, 2021 (%)
Further, the report presents profiles of competitors in the market, key players include:
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