Utilities Customer Information Systems Market

The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels ? such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) ? as well as customer self-service needs.
Utilities Customer Information Systems Market aims to provide a comprehensive presentation of the global market for Utilities Customer Information Systems, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Utilities Customer Information Systems. Utilities Customer Information Systems Market contains market size and forecasts of Utilities Customer Information Systems in global, including the following market information:
Global Utilities Customer Information Systems Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Utilities Customer Information Systems market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Cloud-based Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Utilities Customer Information Systems include Oracle, Efluid SAS, SAP, Itineris, Indra, Cayenta, Advanced Utility Systems, Gruppo Engineering and Fluentgrid Limited, etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Utilities Customer Information Systems companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Utilities Customer Information Systems Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Utilities Customer Information Systems Market Segment Percentages, by Type, 2022 (%)
Cloud-based
On-premises
Global Utilities Customer Information Systems Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Utilities Customer Information Systems Market Segment Percentages, by Application, 2022 (%)
BFSI
Education
Government
Telecom & IT
Others
Global Utilities Customer Information Systems Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Utilities Customer Information Systems Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Utilities Customer Information Systems revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Utilities Customer Information Systems revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Oracle
Efluid SAS
SAP
Itineris
Indra
Cayenta
Advanced Utility Systems
Gruppo Engineering
Fluentgrid Limited
Ferranti Computer
Gentrack
Open International
NorthStar
Vertex
Hansen Technologies
Cayenta ClS
Outline of Major Chapters:
Chapter 1: Introduces the definition of Utilities Customer Information Systems, market overview.
Chapter 2: Global Utilities Customer Information Systems market size in revenue.
Chapter 3: Detailed analysis of Utilities Customer Information Systems company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Utilities Customer Information Systems in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.