Workforce Engagement Management Market

Workforce optimization (WFO) solutions contain complementary functions designed to improve the performance of customer engagement centers by means of optimized deployment of appropriately trained and motivated agents. These functions range from ones for recruitment and scheduling to ones for evaluation and training. By adding intelligence to each function, everything from recruitment to scheduling to training can be optimized. Key functional domains include: strategic planning, recruitment, workforce management (WFM), including intraday optimization call recording and quality management (QM), coaching and e-learning, performance management (PM), surveying ? focused on capturing operational and agent performance information, interaction analytics ? audio and text analytics, combined with screen analytics, emotion detection and associated operational call data.
Workforce Engagement Management Market aims to provide a comprehensive presentation of the global market for Workforce Engagement Management, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Workforce Engagement Management. Workforce Engagement Management Market contains market size and forecasts of Workforce Engagement Management in global, including the following market information:
Global Workforce Engagement Management Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Workforce Engagement Management market was valued at US$ million in 2022 and is projected to reach US$ million by 2029, at a CAGR of % during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
Software Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Workforce Engagement Management include Verint Systems, Calabrio, NICE, InVision, Aspect, Genesys, Teleopti, ZOOM International and Avaya (Verint), etc. in 2022, the global top five players have a share approximately % in terms of revenue.
We surveyed the Workforce Engagement Management companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Workforce Engagement Management Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Workforce Engagement Management Market Segment Percentages, by Type, 2022 (%)
Software
Hardware
Global Workforce Engagement Management Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Workforce Engagement Management Market Segment Percentages, by Application, 2022 (%)
BFSI
Education
Government
Telecom & IT
Others
Global Workforce Engagement Management Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Workforce Engagement Management Market Segment Percentages, By Region and Country, 2022 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Workforce Engagement Management revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Workforce Engagement Management revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
Verint Systems
Calabrio
NICE
InVision
Aspect
Genesys
Teleopti
ZOOM International
Avaya (Verint)
KnoahSoft
Noble Systems
OpenText
Monet Software
CSI
VPI
InContact
Outline of Major Chapters:
Chapter 1: Introduces the definition of Workforce Engagement Management, market overview.
Chapter 2: Global Workforce Engagement Management market size in revenue.
Chapter 3: Detailed analysis of Workforce Engagement Management company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Workforce Engagement Management in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.