Workforce Management Software Market

Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting.

It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.

Workforce Management Software Market contains market size and forecasts of Workforce Management Software in Global, including the following market information:

Global Workforce Management Software Market Revenue, 2017-2022, 2023-2028, ($ millions)

Global top five companies in 2021 (%)

The global Workforce Management Software market was valued at 2937.1 million in 2021 and is projected to reach US$ 4892 million by 2028, at a CAGR of 7.6% during the forecast period.

The U.S. Market is Estimated at $ Million in 2021, While China is Forecast to Reach $ Million by 2028.

On-Premises Segment to Reach $ Million by 2028, with a % CAGR in next six years.

The global key manufacturers of Workforce Management Software include Kronos, Infor, Verint, NICE Systems, Aspect, Workforce Software, Clicksoftware, Calabrio and ATOSS, etc. In 2021, the global top five players have a share approximately % in terms of revenue.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Workforce Management Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Workforce Management Software Market, by Type, 2017-2022, 2023-2028 ($ millions)

Global Workforce Management Software Market Segment Percentages, by Type, 2021 (%)

On-Premises

Saas Cloud-Based

Global Workforce Management Software Market, by Application, 2017-2022, 2023-2028 ($ millions)

Global Workforce Management Software Market Segment Percentages, by Application, 2021 (%)

Less Than 100 Employees

100-499 Employees

500-999 Employees

1,000-4,999 Employees

More Than 5000 Employees

Global Workforce Management Software Market, By Region and Country, 2017-2022, 2023-2028 ($ Millions)

Global Workforce Management Software Market Segment Percentages, By Region and Country, 2021 (%)

North America

US

Canada

Mexico

Europe

Germany

France

U.K.

Italy

Russia

Nordic Countries

Benelux

Rest of Europe

Asia

China

Japan

South Korea

Southeast Asia

India

Rest of Asia

South America

Brazil

Argentina

Rest of South America

Middle East & Africa

Turkey

Israel

Saudi Arabia

UAE

Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Key companies Workforce Management Software revenues in global market, 2017-2022 (estimated), ($ millions)

Key companies Workforce Management Software revenues share in global market, 2021 (%)

Further, the report presents profiles of competitors in the market, key players include:

Kronos

Infor

Verint

NICE Systems

Aspect

Workforce Software

Clicksoftware

Calabrio

ATOSS

Genesys

Monet Software

InVision AG

Teleopti