Contact Center Intelligence and Forecast Market
1 Introduction to Research & Analysis Reports
1.1 Contact Center Intelligence Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Intelligence Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Intelligence Overall Market Size
2.1 Global Contact Center Intelligence Market Size: 2021 VS 2028
2.2 Global Contact Center Intelligence Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Intelligence Players in Global Market
3.2 Top Global Contact Center Intelligence Companies Ranked by Revenue
3.3 Global Contact Center Intelligence Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Intelligence Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact Center Intelligence Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Intelligence Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Intelligence Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Intelligence Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Contact Center Intelligence Market Size Markets, 2021 & 2028
4.1.2 Chatbot
4.1.3 Intelligent Interactive Voice Response (IVR) System
4.1.4 Intelligent Virtual Assistant (IVA)
4.2 By Type - Global Contact Center Intelligence Revenue & Forecasts
4.2.1 By Type - Global Contact Center Intelligence Revenue, 2017-2022
4.2.2 By Type - Global Contact Center Intelligence Revenue, 2023-2028
4.2.3 By Type - Global Contact Center Intelligence Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Intelligence Market Size, 2021 & 2028
5.1.2 IT & Telecom
5.1.3 BFSI
5.1.4 Government
5.1.5 Healthcare
5.1.6 Other
5.2 By Application - Global Contact Center Intelligence Revenue & Forecasts
5.2.1 By Application - Global Contact Center Intelligence Revenue, 2017-2022
5.2.2 By Application - Global Contact Center Intelligence Revenue, 2023-2028
5.2.3 By Application - Global Contact Center Intelligence Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Contact Center Intelligence Market Size, 2021 & 2028
6.2 By Region - Global Contact Center Intelligence Revenue & Forecasts
6.2.1 By Region - Global Contact Center Intelligence Revenue, 2017-2022
6.2.2 By Region - Global Contact Center Intelligence Revenue, 2023-2028
6.2.3 By Region - Global Contact Center Intelligence Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Contact Center Intelligence Revenue, 2017-2028
6.3.2 US Contact Center Intelligence Market Size, 2017-2028
6.3.3 Canada Contact Center Intelligence Market Size, 2017-2028
6.3.4 Mexico Contact Center Intelligence Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Contact Center Intelligence Revenue, 2017-2028
6.4.2 Germany Contact Center Intelligence Market Size, 2017-2028
6.4.3 France Contact Center Intelligence Market Size, 2017-2028
6.4.4 U.K. Contact Center Intelligence Market Size, 2017-2028
6.4.5 Italy Contact Center Intelligence Market Size, 2017-2028
6.4.6 Russia Contact Center Intelligence Market Size, 2017-2028
6.4.7 Nordic Countries Contact Center Intelligence Market Size, 2017-2028
6.4.8 Benelux Contact Center Intelligence Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Contact Center Intelligence Revenue, 2017-2028
6.5.2 China Contact Center Intelligence Market Size, 2017-2028
6.5.3 Japan Contact Center Intelligence Market Size, 2017-2028
6.5.4 South Korea Contact Center Intelligence Market Size, 2017-2028
6.5.5 Southeast Asia Contact Center Intelligence Market Size, 2017-2028
6.5.6 India Contact Center Intelligence Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Contact Center Intelligence Revenue, 2017-2028
6.6.2 Brazil Contact Center Intelligence Market Size, 2017-2028
6.6.3 Argentina Contact Center Intelligence Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Intelligence Revenue, 2017-2028
6.7.2 Turkey Contact Center Intelligence Market Size, 2017-2028
6.7.3 Israel Contact Center Intelligence Market Size, 2017-2028
6.7.4 Saudi Arabia Contact Center Intelligence Market Size, 2017-2028
6.7.5 UAE Contact Center Intelligence Market Size, 2017-2028
7 Players Profiles
7.1 AWS
7.1.1 AWS Corporate Summary
7.1.2 AWS Business Overview
7.1.3 AWS Contact Center Intelligence Major Product Offerings
7.1.4 AWS Contact Center Intelligence Revenue in Global Market (2017-2022)
7.1.5 AWS Key News
7.2 Artificial Solutions
7.2.1 Artificial Solutions Corporate Summary
7.2.2 Artificial Solutions Business Overview
7.2.3 Artificial Solutions Contact Center Intelligence Major Product Offerings
7.2.4 Artificial Solutions Contact Center Intelligence Revenue in Global Market (2017-2022)
7.2.5 Artificial Solutions Key News
7.3 Avaya
7.3.1 Avaya Corporate Summary
7.3.2 Avaya Business Overview
7.3.3 Avaya Contact Center Intelligence Major Product Offerings
7.3.4 Avaya Contact Center Intelligence Revenue in Global Market (2017-2022)
7.3.5 Avaya Key News
7.4 Google
7.4.1 Google Corporate Summary
7.4.2 Google Business Overview
7.4.3 Google Contact Center Intelligence Major Product Offerings
7.4.4 Google Contact Center Intelligence Revenue in Global Market (2017-2022)
7.4.5 Google Key News
7.5 IBM
7.5.1 IBM Corporate Summary
7.5.2 IBM Business Overview
7.5.3 IBM Contact Center Intelligence Major Product Offerings
7.5.4 IBM Contact Center Intelligence Revenue in Global Market (2017-2022)
7.5.5 IBM Key News
7.6 Microsoft
7.6.1 Microsoft Corporate Summary
7.6.2 Microsoft Business Overview
7.6.3 Microsoft Contact Center Intelligence Major Product Offerings
7.6.4 Microsoft Contact Center Intelligence Revenue in Global Market (2017-2022)
7.6.5 Microsoft Key News
7.7 Nuance Communications
7.7.1 Nuance Communications Corporate Summary
7.7.2 Nuance Communications Business Overview
7.7.3 Nuance Communications Contact Center Intelligence Major Product Offerings
7.7.4 Nuance Communications Contact Center Intelligence Revenue in Global Market (2017-2022)
7.7.5 Nuance Communications Key News
7.8 Oracle
7.8.1 Oracle Corporate Summary
7.8.2 Oracle Business Overview
7.8.3 Oracle Contact Center Intelligence Major Product Offerings
7.8.4 Oracle Contact Center Intelligence Revenue in Global Market (2017-2022)
7.8.5 Oracle Key News
7.9 SAP
7.9.1 SAP Corporate Summary
7.9.2 SAP Business Overview
7.9.3 SAP Contact Center Intelligence Major Product Offerings
7.9.4 SAP Contact Center Intelligence Revenue in Global Market (2017-2022)
7.9.5 SAP Key News
7.10 Zendesk
7.10.1 Zendesk Corporate Summary
7.10.2 Zendesk Business Overview
7.10.3 Zendesk Contact Center Intelligence Major Product Offerings
7.10.4 Zendesk Contact Center Intelligence Revenue in Global Market (2017-2022)
7.10.5 Zendesk Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Contact Center Intelligence Market Opportunities & Trends in Global Market
Table 2. Contact Center Intelligence Market Drivers in Global Market
Table 3. Contact Center Intelligence Market Restraints in Global Market
Table 4. Key Players of Contact Center Intelligence in Global Market
Table 5. Top Contact Center Intelligence Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Contact Center Intelligence Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Contact Center Intelligence Revenue Share by Companies, 2017-2022
Table 8. Global Companies Contact Center Intelligence Product Type
Table 9. List of Global Tier 1 Contact Center Intelligence Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Center Intelligence Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Contact Center Intelligence Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Contact Center Intelligence Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Contact Center Intelligence Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Contact Center Intelligence Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Contact Center Intelligence Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Contact Center Intelligence Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Contact Center Intelligence Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Contact Center Intelligence Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Contact Center Intelligence Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Contact Center Intelligence Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Contact Center Intelligence Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Contact Center Intelligence Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Contact Center Intelligence Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Contact Center Intelligence Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Contact Center Intelligence Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Contact Center Intelligence Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Contact Center Intelligence Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Contact Center Intelligence Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Contact Center Intelligence Revenue, (US$, Mn), 2023-2028
Table 30. AWS Corporate Summary
Table 31. AWS Contact Center Intelligence Product Offerings
Table 32. AWS Contact Center Intelligence Revenue (US$, Mn), (2017-2022)
Table 33. Artificial Solutions Corporate Summary
Table 34. Artificial Solutions Contact Center Intelligence Product Offerings
Table 35. Artificial Solutions Contact Center Intelligence Revenue (US$, Mn), (2017-2022)
Table 36. Avaya Corporate Summary
Table 37. Avaya Contact Center Intelligence Product Offerings
Table 38. Avaya Contact Center Intelligence Revenue (US$, Mn), (2017-2022)
Table 39. Google Corporate Summary
Table 40. Google Contact Center Intelligence Product Offerings
Table 41. Google Contact Center Intelligence Revenue (US$, Mn), (2017-2022)
Table 42. IBM Corporate Summary
Table 43. IBM Contact Center Intelligence Product Offerings
Table 44. IBM Contact Center Intelligence Revenue (US$, Mn), (2017-2022)
Table 45. Microsoft Corporate Summary
Table 46. Microsoft Contact Center Intelligence Product Offerings
Table 47. Microsoft Contact Center Intelligence Revenue (US$, Mn), (2017-2022)
Table 48. Nuance Communications Corporate Summary
Table 49. Nuance Communications Contact Center Intelligence Product Offerings
Table 50. Nuance Communications Contact Center Intelligence Revenue (US$, Mn), (2017-2022)
Table 51. Oracle Corporate Summary
Table 52. Oracle Contact Center Intelligence Product Offerings
Table 53. Oracle Contact Center Intelligence Revenue (US$, Mn), (2017-2022)
Table 54. SAP Corporate Summary
Table 55. SAP Contact Center Intelligence Product Offerings
Table 56. SAP Contact Center Intelligence Revenue (US$, Mn), (2017-2022)
Table 57. Zendesk Corporate Summary
Table 58. Zendesk Contact Center Intelligence Product Offerings
Table 59. Zendesk Contact Center Intelligence Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Contact Center Intelligence Segment by Type in 2021
Figure 2. Contact Center Intelligence Segment by Application in 2021
Figure 3. Global Contact Center Intelligence Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Contact Center Intelligence Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Contact Center Intelligence Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Center Intelligence Revenue in 2021
Figure 8. By Type - Global Contact Center Intelligence Revenue Market Share, 2017-2028
Figure 9. By Application - Global Contact Center Intelligence Revenue Market Share, 2017-2028
Figure 10. By Region - Global Contact Center Intelligence Revenue Market Share, 2017-2028
Figure 11. By Country - North America Contact Center Intelligence Revenue Market Share, 2017-2028
Figure 12. US Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Contact Center Intelligence Revenue Market Share, 2017-2028
Figure 16. Germany Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 17. France Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Contact Center Intelligence Revenue Market Share, 2017-2028
Figure 24. China Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 28. India Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Contact Center Intelligence Revenue Market Share, 2017-2028
Figure 30. Brazil Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Contact Center Intelligence Revenue Market Share, 2017-2028
Figure 33. Turkey Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Contact Center Intelligence Revenue, (US$, Mn), 2017-2028
Figure 37. AWS Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Artificial Solutions Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Avaya Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Google Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. IBM Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Microsoft Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Nuance Communications Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Oracle Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. SAP Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Zendesk Contact Center Intelligence Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Industry Market Size
