Contact Center Outsourcing Market
1 Introduction to Research & Analysis Reports
1.1 Contact Center Outsourcing Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Outsourcing Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Outsourcing Overall Market Size
2.1 Global Contact Center Outsourcing Market Size: 2021 VS 2028
2.2 Global Contact Center Outsourcing Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Outsourcing Players in Global Market
3.2 Top Global Contact Center Outsourcing Companies Ranked by Revenue
3.3 Global Contact Center Outsourcing Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Outsourcing Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact Center Outsourcing Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Outsourcing Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Outsourcing Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Outsourcing Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Contact Center Outsourcing Market Size Markets, 2021 & 2028
4.1.2 Email Support
4.1.3 Chat Support
4.1.4 Voice Over IP (VoIP)
4.1.5 Website Support
4.1.6 Others
4.2 By Type - Global Contact Center Outsourcing Revenue & Forecasts
4.2.1 By Type - Global Contact Center Outsourcing Revenue, 2017-2022
4.2.2 By Type - Global Contact Center Outsourcing Revenue, 2023-2028
4.2.3 By Type - Global Contact Center Outsourcing Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Outsourcing Market Size, 2021 & 2028
5.1.2 BFSI
5.1.3 Retail
5.1.4 Government
5.1.5 IT & Telecommunication
5.1.6 Defense Aerospace & Intelligence
5.1.7 Manufacturing
5.1.8 Others
5.2 By Application - Global Contact Center Outsourcing Revenue & Forecasts
5.2.1 By Application - Global Contact Center Outsourcing Revenue, 2017-2022
5.2.2 By Application - Global Contact Center Outsourcing Revenue, 2023-2028
5.2.3 By Application - Global Contact Center Outsourcing Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Contact Center Outsourcing Market Size, 2021 & 2028
6.2 By Region - Global Contact Center Outsourcing Revenue & Forecasts
6.2.1 By Region - Global Contact Center Outsourcing Revenue, 2017-2022
6.2.2 By Region - Global Contact Center Outsourcing Revenue, 2023-2028
6.2.3 By Region - Global Contact Center Outsourcing Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Contact Center Outsourcing Revenue, 2017-2028
6.3.2 US Contact Center Outsourcing Market Size, 2017-2028
6.3.3 Canada Contact Center Outsourcing Market Size, 2017-2028
6.3.4 Mexico Contact Center Outsourcing Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Contact Center Outsourcing Revenue, 2017-2028
6.4.2 Germany Contact Center Outsourcing Market Size, 2017-2028
6.4.3 France Contact Center Outsourcing Market Size, 2017-2028
6.4.4 U.K. Contact Center Outsourcing Market Size, 2017-2028
6.4.5 Italy Contact Center Outsourcing Market Size, 2017-2028
6.4.6 Russia Contact Center Outsourcing Market Size, 2017-2028
6.4.7 Nordic Countries Contact Center Outsourcing Market Size, 2017-2028
6.4.8 Benelux Contact Center Outsourcing Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Contact Center Outsourcing Revenue, 2017-2028
6.5.2 China Contact Center Outsourcing Market Size, 2017-2028
6.5.3 Japan Contact Center Outsourcing Market Size, 2017-2028
6.5.4 South Korea Contact Center Outsourcing Market Size, 2017-2028
6.5.5 Southeast Asia Contact Center Outsourcing Market Size, 2017-2028
6.5.6 India Contact Center Outsourcing Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Contact Center Outsourcing Revenue, 2017-2028
6.6.2 Brazil Contact Center Outsourcing Market Size, 2017-2028
6.6.3 Argentina Contact Center Outsourcing Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Outsourcing Revenue, 2017-2028
6.7.2 Turkey Contact Center Outsourcing Market Size, 2017-2028
6.7.3 Israel Contact Center Outsourcing Market Size, 2017-2028
6.7.4 Saudi Arabia Contact Center Outsourcing Market Size, 2017-2028
6.7.5 UAE Contact Center Outsourcing Market Size, 2017-2028
7 Players Profiles
7.1 IBM
7.1.1 IBM Corporate Summary
7.1.2 IBM Business Overview
7.1.3 IBM Contact Center Outsourcing Major Product Offerings
7.1.4 IBM Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.1.5 IBM Key News
7.2 HP
7.2.1 HP Corporate Summary
7.2.2 HP Business Overview
7.2.3 HP Contact Center Outsourcing Major Product Offerings
7.2.4 HP Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.2.5 HP Key News
7.3 Sitel
7.3.1 Sitel Corporate Summary
7.3.2 Sitel Business Overview
7.3.3 Sitel Contact Center Outsourcing Major Product Offerings
7.3.4 Sitel Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.3.5 Sitel Key News
7.4 Teleperformance
7.4.1 Teleperformance Corporate Summary
7.4.2 Teleperformance Business Overview
7.4.3 Teleperformance Contact Center Outsourcing Major Product Offerings
7.4.4 Teleperformance Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.4.5 Teleperformance Key News
7.5 Xerox Corporation
7.5.1 Xerox Corporation Corporate Summary
7.5.2 Xerox Corporation Business Overview
7.5.3 Xerox Corporation Contact Center Outsourcing Major Product Offerings
7.5.4 Xerox Corporation Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.5.5 Xerox Corporation Key News
7.6 CGS Inc
7.6.1 CGS Inc Corporate Summary
7.6.2 CGS Inc Business Overview
7.6.3 CGS Inc Contact Center Outsourcing Major Product Offerings
7.6.4 CGS Inc Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.6.5 CGS Inc Key News
7.7 HGS
7.7.1 HGS Corporate Summary
7.7.2 HGS Business Overview
7.7.3 HGS Contact Center Outsourcing Major Product Offerings
7.7.4 HGS Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.7.5 HGS Key News
7.8 Datamark, Inc
7.8.1 Datamark, Inc Corporate Summary
7.8.2 Datamark, Inc Business Overview
7.8.3 Datamark, Inc Contact Center Outsourcing Major Product Offerings
7.8.4 Datamark, Inc Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.8.5 Datamark, Inc Key News
7.9 Infinit Contact
7.9.1 Infinit Contact Corporate Summary
7.9.2 Infinit Contact Business Overview
7.9.3 Infinit Contact Contact Center Outsourcing Major Product Offerings
7.9.4 Infinit Contact Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.9.5 Infinit Contact Key News
7.10 Five9
7.10.1 Five9 Corporate Summary
7.10.2 Five9 Business Overview
7.10.3 Five9 Contact Center Outsourcing Major Product Offerings
7.10.4 Five9 Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.10.5 Five9 Key News
7.11 VADS
7.11.1 VADS Corporate Summary
7.11.2 VADS Business Overview
7.11.3 VADS Contact Center Outsourcing Major Product Offerings
7.11.4 VADS Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.11.5 VADS Key News
7.12 Alorica
7.12.1 Alorica Corporate Summary
7.12.2 Alorica Business Overview
7.12.3 Alorica Contact Center Outsourcing Major Product Offerings
7.12.4 Alorica Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.12.5 Alorica Key News
7.13 Invensis
7.13.1 Invensis Corporate Summary
7.13.2 Invensis Business Overview
7.13.3 Invensis Contact Center Outsourcing Major Product Offerings
7.13.4 Invensis Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.13.5 Invensis Key News
7.14 Transcosmos
7.14.1 Transcosmos Corporate Summary
7.14.2 Transcosmos Business Overview
7.14.3 Transcosmos Contact Center Outsourcing Major Product Offerings
7.14.4 Transcosmos Contact Center Outsourcing Revenue in Global Market (2017-2022)
7.14.5 Transcosmos Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Contact Center Outsourcing Market Opportunities & Trends in Global Market
Table 2. Contact Center Outsourcing Market Drivers in Global Market
Table 3. Contact Center Outsourcing Market Restraints in Global Market
Table 4. Key Players of Contact Center Outsourcing in Global Market
Table 5. Top Contact Center Outsourcing Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Contact Center Outsourcing Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Contact Center Outsourcing Revenue Share by Companies, 2017-2022
Table 8. Global Companies Contact Center Outsourcing Product Type
Table 9. List of Global Tier 1 Contact Center Outsourcing Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Center Outsourcing Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Contact Center Outsourcing Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Contact Center Outsourcing Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Contact Center Outsourcing Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Contact Center Outsourcing Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Contact Center Outsourcing Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Contact Center Outsourcing Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Contact Center Outsourcing Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Contact Center Outsourcing Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Contact Center Outsourcing Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Contact Center Outsourcing Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Contact Center Outsourcing Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Contact Center Outsourcing Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Contact Center Outsourcing Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Contact Center Outsourcing Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Contact Center Outsourcing Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Contact Center Outsourcing Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Contact Center Outsourcing Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Contact Center Outsourcing Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Contact Center Outsourcing Revenue, (US$, Mn), 2023-2028
Table 30. IBM Corporate Summary
Table 31. IBM Contact Center Outsourcing Product Offerings
Table 32. IBM Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 33. HP Corporate Summary
Table 34. HP Contact Center Outsourcing Product Offerings
Table 35. HP Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 36. Sitel Corporate Summary
Table 37. Sitel Contact Center Outsourcing Product Offerings
Table 38. Sitel Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 39. Teleperformance Corporate Summary
Table 40. Teleperformance Contact Center Outsourcing Product Offerings
Table 41. Teleperformance Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 42. Xerox Corporation Corporate Summary
Table 43. Xerox Corporation Contact Center Outsourcing Product Offerings
Table 44. Xerox Corporation Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 45. CGS Inc Corporate Summary
Table 46. CGS Inc Contact Center Outsourcing Product Offerings
Table 47. CGS Inc Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 48. HGS Corporate Summary
Table 49. HGS Contact Center Outsourcing Product Offerings
Table 50. HGS Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 51. Datamark, Inc Corporate Summary
Table 52. Datamark, Inc Contact Center Outsourcing Product Offerings
Table 53. Datamark, Inc Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 54. Infinit Contact Corporate Summary
Table 55. Infinit Contact Contact Center Outsourcing Product Offerings
Table 56. Infinit Contact Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 57. Five9 Corporate Summary
Table 58. Five9 Contact Center Outsourcing Product Offerings
Table 59. Five9 Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 60. VADS Corporate Summary
Table 61. VADS Contact Center Outsourcing Product Offerings
Table 62. VADS Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 63. Alorica Corporate Summary
Table 64. Alorica Contact Center Outsourcing Product Offerings
Table 65. Alorica Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 66. Invensis Corporate Summary
Table 67. Invensis Contact Center Outsourcing Product Offerings
Table 68. Invensis Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
Table 69. Transcosmos Corporate Summary
Table 70. Transcosmos Contact Center Outsourcing Product Offerings
Table 71. Transcosmos Contact Center Outsourcing Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Contact Center Outsourcing Segment by Type in 2021
Figure 2. Contact Center Outsourcing Segment by Application in 2021
Figure 3. Global Contact Center Outsourcing Market Overview: 2020
Figure 4. Key Caveats
Figure 5. Global Contact Center Outsourcing Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Contact Center Outsourcing Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Center Outsourcing Revenue in 2021
Figure 8. By Type - Global Contact Center Outsourcing Revenue Market Share, 2017-2028
Figure 9. By Application - Global Contact Center Outsourcing Revenue Market Share, 2017-2028
Figure 10. By Region - Global Contact Center Outsourcing Revenue Market Share, 2017-2028
Figure 11. By Country - North America Contact Center Outsourcing Revenue Market Share, 2017-2028
Figure 12. US Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Contact Center Outsourcing Revenue Market Share, 2017-2028
Figure 16. Germany Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 17. France Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Contact Center Outsourcing Revenue Market Share, 2017-2028
Figure 24. China Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 28. India Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Contact Center Outsourcing Revenue Market Share, 2017-2028
Figure 30. Brazil Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Contact Center Outsourcing Revenue Market Share, 2017-2028
Figure 33. Turkey Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Contact Center Outsourcing Revenue, (US$, Mn), 2017-2028
Figure 37. IBM Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. HP Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Sitel Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Teleperformance Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Xerox Corporation Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. CGS Inc Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. HGS Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Datamark, Inc Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Infinit Contact Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Five9 Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. VADS Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. Alorica Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Invensis Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. Transcosmos Contact Center Outsourcing Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Industry Market Size
