Contact Center Quality Assurance Software and Forecast Market
1 Introduction to Research & Analysis Reports
1.1 Contact Center Quality Assurance Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Quality Assurance Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Quality Assurance Software Overall Market Size
2.1 Global Contact Center Quality Assurance Software Market Size: 2021 VS 2028
2.2 Global Contact Center Quality Assurance Software Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Quality Assurance Software Players in Global Market
3.2 Top Global Contact Center Quality Assurance Software Companies Ranked by Revenue
3.3 Global Contact Center Quality Assurance Software Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Quality Assurance Software Companies in Global Market, by Revenue in 2021
3.5 Global Companies Contact Center Quality Assurance Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Quality Assurance Software Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Quality Assurance Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Quality Assurance Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Contact Center Quality Assurance Software Market Size Markets, 2021 & 2028
4.1.2 On-premise
4.1.3 Cloud-based
4.2 By Type - Global Contact Center Quality Assurance Software Revenue & Forecasts
4.2.1 By Type - Global Contact Center Quality Assurance Software Revenue, 2017-2022
4.2.2 By Type - Global Contact Center Quality Assurance Software Revenue, 2023-2028
4.2.3 By Type - Global Contact Center Quality Assurance Software Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Quality Assurance Software Market Size, 2021 & 2028
5.1.2 Large Enterprises
5.1.3 SMEs
5.2 By Application - Global Contact Center Quality Assurance Software Revenue & Forecasts
5.2.1 By Application - Global Contact Center Quality Assurance Software Revenue, 2017-2022
5.2.2 By Application - Global Contact Center Quality Assurance Software Revenue, 2023-2028
5.2.3 By Application - Global Contact Center Quality Assurance Software Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Contact Center Quality Assurance Software Market Size, 2021 & 2028
6.2 By Region - Global Contact Center Quality Assurance Software Revenue & Forecasts
6.2.1 By Region - Global Contact Center Quality Assurance Software Revenue, 2017-2022
6.2.2 By Region - Global Contact Center Quality Assurance Software Revenue, 2023-2028
6.2.3 By Region - Global Contact Center Quality Assurance Software Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Contact Center Quality Assurance Software Revenue, 2017-2028
6.3.2 US Contact Center Quality Assurance Software Market Size, 2017-2028
6.3.3 Canada Contact Center Quality Assurance Software Market Size, 2017-2028
6.3.4 Mexico Contact Center Quality Assurance Software Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Contact Center Quality Assurance Software Revenue, 2017-2028
6.4.2 Germany Contact Center Quality Assurance Software Market Size, 2017-2028
6.4.3 France Contact Center Quality Assurance Software Market Size, 2017-2028
6.4.4 U.K. Contact Center Quality Assurance Software Market Size, 2017-2028
6.4.5 Italy Contact Center Quality Assurance Software Market Size, 2017-2028
6.4.6 Russia Contact Center Quality Assurance Software Market Size, 2017-2028
6.4.7 Nordic Countries Contact Center Quality Assurance Software Market Size, 2017-2028
6.4.8 Benelux Contact Center Quality Assurance Software Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Contact Center Quality Assurance Software Revenue, 2017-2028
6.5.2 China Contact Center Quality Assurance Software Market Size, 2017-2028
6.5.3 Japan Contact Center Quality Assurance Software Market Size, 2017-2028
6.5.4 South Korea Contact Center Quality Assurance Software Market Size, 2017-2028
6.5.5 Southeast Asia Contact Center Quality Assurance Software Market Size, 2017-2028
6.5.6 India Contact Center Quality Assurance Software Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Contact Center Quality Assurance Software Revenue, 2017-2028
6.6.2 Brazil Contact Center Quality Assurance Software Market Size, 2017-2028
6.6.3 Argentina Contact Center Quality Assurance Software Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Quality Assurance Software Revenue, 2017-2028
6.7.2 Turkey Contact Center Quality Assurance Software Market Size, 2017-2028
6.7.3 Israel Contact Center Quality Assurance Software Market Size, 2017-2028
6.7.4 Saudi Arabia Contact Center Quality Assurance Software Market Size, 2017-2028
6.7.5 UAE Contact Center Quality Assurance Software Market Size, 2017-2028
7 Players Profiles
7.1 Talkdesk
7.1.1 Talkdesk Corporate Summary
7.1.2 Talkdesk Business Overview
7.1.3 Talkdesk Contact Center Quality Assurance Software Major Product Offerings
7.1.4 Talkdesk Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.1.5 Talkdesk Key News
7.2 Arcaris
7.2.1 Arcaris Corporate Summary
7.2.2 Arcaris Business Overview
7.2.3 Arcaris Contact Center Quality Assurance Software Major Product Offerings
7.2.4 Arcaris Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.2.5 Arcaris Key News
7.3 CloudTalk
7.3.1 CloudTalk Corporate Summary
7.3.2 CloudTalk Business Overview
7.3.3 CloudTalk Contact Center Quality Assurance Software Major Product Offerings
7.3.4 CloudTalk Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.3.5 CloudTalk Key News
7.4 CallSource
7.4.1 CallSource Corporate Summary
7.4.2 CallSource Business Overview
7.4.3 CallSource Contact Center Quality Assurance Software Major Product Offerings
7.4.4 CallSource Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.4.5 CallSource Key News
7.5 Scorebuddy
7.5.1 Scorebuddy Corporate Summary
7.5.2 Scorebuddy Business Overview
7.5.3 Scorebuddy Contact Center Quality Assurance Software Major Product Offerings
7.5.4 Scorebuddy Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.5.5 Scorebuddy Key News
7.6 Adtrib
7.6.1 Adtrib Corporate Summary
7.6.2 Adtrib Business Overview
7.6.3 Adtrib Contact Center Quality Assurance Software Major Product Offerings
7.6.4 Adtrib Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.6.5 Adtrib Key News
7.7 Aspect Software
7.7.1 Aspect Software Corporate Summary
7.7.2 Aspect Software Business Overview
7.7.3 Aspect Software Contact Center Quality Assurance Software Major Product Offerings
7.7.4 Aspect Software Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.7.5 Aspect Software Key News
7.8 Enghouse Interactive
7.8.1 Enghouse Interactive Corporate Summary
7.8.2 Enghouse Interactive Business Overview
7.8.3 Enghouse Interactive Contact Center Quality Assurance Software Major Product Offerings
7.8.4 Enghouse Interactive Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.8.5 Enghouse Interactive Key News
7.9 EvaluAgent
7.9.1 EvaluAgent Corporate Summary
7.9.2 EvaluAgent Business Overview
7.9.3 EvaluAgent Contact Center Quality Assurance Software Major Product Offerings
7.9.4 EvaluAgent Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.9.5 EvaluAgent Key News
7.10 Qualitista
7.10.1 Qualitista Corporate Summary
7.10.2 Qualitista Business Overview
7.10.3 Qualitista Contact Center Quality Assurance Software Major Product Offerings
7.10.4 Qualitista Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.10.5 Qualitista Key News
7.11 EvaluAgent
7.11.1 EvaluAgent Corporate Summary
7.11.2 EvaluAgent Business Overview
7.11.3 EvaluAgent Contact Center Quality Assurance Software Major Product Offerings
7.11.4 EvaluAgent Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.11.5 EvaluAgent Key News
7.12 Genesys
7.12.1 Genesys Corporate Summary
7.12.2 Genesys Business Overview
7.12.3 Genesys Contact Center Quality Assurance Software Major Product Offerings
7.12.4 Genesys Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.12.5 Genesys Key News
7.13 Salesforce
7.13.1 Salesforce Corporate Summary
7.13.2 Salesforce Business Overview
7.13.3 Salesforce Contact Center Quality Assurance Software Major Product Offerings
7.13.4 Salesforce Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.13.5 Salesforce Key News
7.14 Ranorex
7.14.1 Ranorex Corporate Summary
7.14.2 Ranorex Business Overview
7.14.3 Ranorex Contact Center Quality Assurance Software Major Product Offerings
7.14.4 Ranorex Contact Center Quality Assurance Software Revenue in Global Market (2017-2022)
7.14.5 Ranorex Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Contact Center Quality Assurance Software Market Opportunities & Trends in Global Market
Table 2. Contact Center Quality Assurance Software Market Drivers in Global Market
Table 3. Contact Center Quality Assurance Software Market Restraints in Global Market
Table 4. Key Players of Contact Center Quality Assurance Software in Global Market
Table 5. Top Contact Center Quality Assurance Software Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Contact Center Quality Assurance Software Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Contact Center Quality Assurance Software Revenue Share by Companies, 2017-2022
Table 8. Global Companies Contact Center Quality Assurance Software Product Type
Table 9. List of Global Tier 1 Contact Center Quality Assurance Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Center Quality Assurance Software Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Contact Center Quality Assurance Software Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Contact Center Quality Assurance Software Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Contact Center Quality Assurance Software Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Contact Center Quality Assurance Software Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Contact Center Quality Assurance Software Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Contact Center Quality Assurance Software Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Contact Center Quality Assurance Software Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Contact Center Quality Assurance Software Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Contact Center Quality Assurance Software Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Contact Center Quality Assurance Software Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Contact Center Quality Assurance Software Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Contact Center Quality Assurance Software Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Contact Center Quality Assurance Software Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Contact Center Quality Assurance Software Revenue, (US$, Mn), 2023-2028
Table 30. Talkdesk Corporate Summary
Table 31. Talkdesk Contact Center Quality Assurance Software Product Offerings
Table 32. Talkdesk Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 33. Arcaris Corporate Summary
Table 34. Arcaris Contact Center Quality Assurance Software Product Offerings
Table 35. Arcaris Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 36. CloudTalk Corporate Summary
Table 37. CloudTalk Contact Center Quality Assurance Software Product Offerings
Table 38. CloudTalk Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 39. CallSource Corporate Summary
Table 40. CallSource Contact Center Quality Assurance Software Product Offerings
Table 41. CallSource Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 42. Scorebuddy Corporate Summary
Table 43. Scorebuddy Contact Center Quality Assurance Software Product Offerings
Table 44. Scorebuddy Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 45. Adtrib Corporate Summary
Table 46. Adtrib Contact Center Quality Assurance Software Product Offerings
Table 47. Adtrib Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 48. Aspect Software Corporate Summary
Table 49. Aspect Software Contact Center Quality Assurance Software Product Offerings
Table 50. Aspect Software Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 51. Enghouse Interactive Corporate Summary
Table 52. Enghouse Interactive Contact Center Quality Assurance Software Product Offerings
Table 53. Enghouse Interactive Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 54. EvaluAgent Corporate Summary
Table 55. EvaluAgent Contact Center Quality Assurance Software Product Offerings
Table 56. EvaluAgent Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 57. Qualitista Corporate Summary
Table 58. Qualitista Contact Center Quality Assurance Software Product Offerings
Table 59. Qualitista Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 60. EvaluAgent Corporate Summary
Table 61. EvaluAgent Contact Center Quality Assurance Software Product Offerings
Table 62. EvaluAgent Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 63. Genesys Corporate Summary
Table 64. Genesys Contact Center Quality Assurance Software Product Offerings
Table 65. Genesys Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 66. Salesforce Corporate Summary
Table 67. Salesforce Contact Center Quality Assurance Software Product Offerings
Table 68. Salesforce Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
Table 69. Ranorex Corporate Summary
Table 70. Ranorex Contact Center Quality Assurance Software Product Offerings
Table 71. Ranorex Contact Center Quality Assurance Software Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Contact Center Quality Assurance Software Segment by Type in 2021
Figure 2. Contact Center Quality Assurance Software Segment by Application in 2021
Figure 3. Global Contact Center Quality Assurance Software Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Contact Center Quality Assurance Software Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Contact Center Quality Assurance Software Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Center Quality Assurance Software Revenue in 2021
Figure 8. By Type - Global Contact Center Quality Assurance Software Revenue Market Share, 2017-2028
Figure 9. By Application - Global Contact Center Quality Assurance Software Revenue Market Share, 2017-2028
Figure 10. By Region - Global Contact Center Quality Assurance Software Revenue Market Share, 2017-2028
Figure 11. By Country - North America Contact Center Quality Assurance Software Revenue Market Share, 2017-2028
Figure 12. US Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Contact Center Quality Assurance Software Revenue Market Share, 2017-2028
Figure 16. Germany Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 17. France Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Contact Center Quality Assurance Software Revenue Market Share, 2017-2028
Figure 24. China Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 28. India Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Contact Center Quality Assurance Software Revenue Market Share, 2017-2028
Figure 30. Brazil Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Contact Center Quality Assurance Software Revenue Market Share, 2017-2028
Figure 33. Turkey Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Contact Center Quality Assurance Software Revenue, (US$, Mn), 2017-2028
Figure 37. Talkdesk Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Arcaris Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. CloudTalk Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. CallSource Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Scorebuddy Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Adtrib Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Aspect Software Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Enghouse Interactive Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. EvaluAgent Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Qualitista Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. EvaluAgent Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. Genesys Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Salesforce Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. Ranorex Contact Center Quality Assurance Software Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Industry Market Size
