Customer Experience Journey Mapping Tools Market
1 Introduction to Research & Analysis Reports
1.1 Customer Experience (CX) Journey Mapping Tools Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Experience (CX) Journey Mapping Tools Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Experience (CX) Journey Mapping Tools Overall Market Size
2.1 Global Customer Experience (CX) Journey Mapping Tools Market Size: 2021 VS 2028
2.2 Global Customer Experience (CX) Journey Mapping Tools Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Experience (CX) Journey Mapping Tools Players in Global Market
3.2 Top Global Customer Experience (CX) Journey Mapping Tools Companies Ranked by Revenue
3.3 Global Customer Experience (CX) Journey Mapping Tools Revenue by Companies
3.4 Top 3 and Top 5 Customer Experience (CX) Journey Mapping Tools Companies in Global Market, by Revenue in 2021
3.5 Global Companies Customer Experience (CX) Journey Mapping Tools Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Experience (CX) Journey Mapping Tools Players in Global Market
3.6.1 List of Global Tier 1 Customer Experience (CX) Journey Mapping Tools Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Experience (CX) Journey Mapping Tools Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Customer Experience (CX) Journey Mapping Tools Market Size Markets, 2021 & 2028
4.1.2 Cloud Based
4.1.3 On-Premises
4.2 By Type - Global Customer Experience (CX) Journey Mapping Tools Revenue & Forecasts
4.2.1 By Type - Global Customer Experience (CX) Journey Mapping Tools Revenue, 2017-2022
4.2.2 By Type - Global Customer Experience (CX) Journey Mapping Tools Revenue, 2023-2028
4.2.3 By Type - Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Experience (CX) Journey Mapping Tools Market Size, 2021 & 2028
5.1.2 Small Businesses
5.1.3 Midsized Businesses
5.1.4 Large Businesses
5.2 By Application - Global Customer Experience (CX) Journey Mapping Tools Revenue & Forecasts
5.2.1 By Application - Global Customer Experience (CX) Journey Mapping Tools Revenue, 2017-2022
5.2.2 By Application - Global Customer Experience (CX) Journey Mapping Tools Revenue, 2023-2028
5.2.3 By Application - Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Customer Experience (CX) Journey Mapping Tools Market Size, 2021 & 2028
6.2 By Region - Global Customer Experience (CX) Journey Mapping Tools Revenue & Forecasts
6.2.1 By Region - Global Customer Experience (CX) Journey Mapping Tools Revenue, 2017-2022
6.2.2 By Region - Global Customer Experience (CX) Journey Mapping Tools Revenue, 2023-2028
6.2.3 By Region - Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Customer Experience (CX) Journey Mapping Tools Revenue, 2017-2028
6.3.2 US Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.3.3 Canada Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.3.4 Mexico Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Customer Experience (CX) Journey Mapping Tools Revenue, 2017-2028
6.4.2 Germany Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.4.3 France Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.4.4 U.K. Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.4.5 Italy Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.4.6 Russia Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.4.7 Nordic Countries Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.4.8 Benelux Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Customer Experience (CX) Journey Mapping Tools Revenue, 2017-2028
6.5.2 China Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.5.3 Japan Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.5.4 South Korea Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.5.5 Southeast Asia Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.5.6 India Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Customer Experience (CX) Journey Mapping Tools Revenue, 2017-2028
6.6.2 Brazil Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.6.3 Argentina Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Experience (CX) Journey Mapping Tools Revenue, 2017-2028
6.7.2 Turkey Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.7.3 Israel Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.7.4 Saudi Arabia Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
6.7.5 UAE Customer Experience (CX) Journey Mapping Tools Market Size, 2017-2028
7 Players Profiles
7.1 Microsoft
7.1.1 Microsoft Corporate Summary
7.1.2 Microsoft Business Overview
7.1.3 Microsoft Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.1.4 Microsoft Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.1.5 Microsoft Key News
7.2 Gliffy
7.2.1 Gliffy Corporate Summary
7.2.2 Gliffy Business Overview
7.2.3 Gliffy Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.2.4 Gliffy Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.2.5 Gliffy Key News
7.3 Canvanizer
7.3.1 Canvanizer Corporate Summary
7.3.2 Canvanizer Business Overview
7.3.3 Canvanizer Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.3.4 Canvanizer Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.3.5 Canvanizer Key News
7.4 Xmind
7.4.1 Xmind Corporate Summary
7.4.2 Xmind Business Overview
7.4.3 Xmind Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.4.4 Xmind Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.4.5 Xmind Key News
7.5 OmniGraffle
7.5.1 OmniGraffle Corporate Summary
7.5.2 OmniGraffle Business Overview
7.5.3 OmniGraffle Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.5.4 OmniGraffle Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.5.5 OmniGraffle Key News
7.6 Smaply
7.6.1 Smaply Corporate Summary
7.6.2 Smaply Business Overview
7.6.3 Smaply Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.6.4 Smaply Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.6.5 Smaply Key News
7.7 Touchpoint
7.7.1 Touchpoint Corporate Summary
7.7.2 Touchpoint Business Overview
7.7.3 Touchpoint Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.7.4 Touchpoint Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.7.5 Touchpoint Key News
7.8 IBM
7.8.1 IBM Corporate Summary
7.8.2 IBM Business Overview
7.8.3 IBM Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.8.4 IBM Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.8.5 IBM Key News
7.9 Smartlook
7.9.1 Smartlook Corporate Summary
7.9.2 Smartlook Business Overview
7.9.3 Smartlook Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.9.4 Smartlook Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.9.5 Smartlook Key News
7.10 UXPressia
7.10.1 UXPressia Corporate Summary
7.10.2 UXPressia Business Overview
7.10.3 UXPressia Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.10.4 UXPressia Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.10.5 UXPressia Key News
7.11 Piwik PRO
7.11.1 Piwik PRO Corporate Summary
7.11.2 Piwik PRO Business Overview
7.11.3 Piwik PRO Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.11.4 Piwik PRO Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.11.5 Piwik PRO Key News
7.12 Custellence
7.12.1 Custellence Corporate Summary
7.12.2 Custellence Business Overview
7.12.3 Custellence Customer Experience (CX) Journey Mapping Tools Major Product Offerings
7.12.4 Custellence Customer Experience (CX) Journey Mapping Tools Revenue in Global Market (2017-2022)
7.12.5 Custellence Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Customer Experience (CX) Journey Mapping Tools Market Opportunities & Trends in Global Market
Table 2. Customer Experience (CX) Journey Mapping Tools Market Drivers in Global Market
Table 3. Customer Experience (CX) Journey Mapping Tools Market Restraints in Global Market
Table 4. Key Players of Customer Experience (CX) Journey Mapping Tools in Global Market
Table 5. Top Customer Experience (CX) Journey Mapping Tools Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Customer Experience (CX) Journey Mapping Tools Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Customer Experience (CX) Journey Mapping Tools Revenue Share by Companies, 2017-2022
Table 8. Global Companies Customer Experience (CX) Journey Mapping Tools Product Type
Table 9. List of Global Tier 1 Customer Experience (CX) Journey Mapping Tools Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Experience (CX) Journey Mapping Tools Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Customer Experience (CX) Journey Mapping Tools Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Customer Experience (CX) Journey Mapping Tools Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Customer Experience (CX) Journey Mapping Tools Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Customer Experience (CX) Journey Mapping Tools Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2023-2028
Table 30. Microsoft Corporate Summary
Table 31. Microsoft Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 32. Microsoft Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
Table 33. Gliffy Corporate Summary
Table 34. Gliffy Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 35. Gliffy Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
Table 36. Canvanizer Corporate Summary
Table 37. Canvanizer Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 38. Canvanizer Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
Table 39. Xmind Corporate Summary
Table 40. Xmind Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 41. Xmind Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
Table 42. OmniGraffle Corporate Summary
Table 43. OmniGraffle Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 44. OmniGraffle Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
Table 45. Smaply Corporate Summary
Table 46. Smaply Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 47. Smaply Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
Table 48. Touchpoint Corporate Summary
Table 49. Touchpoint Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 50. Touchpoint Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
Table 51. IBM Corporate Summary
Table 52. IBM Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 53. IBM Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
Table 54. Smartlook Corporate Summary
Table 55. Smartlook Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 56. Smartlook Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
Table 57. UXPressia Corporate Summary
Table 58. UXPressia Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 59. UXPressia Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
Table 60. Piwik PRO Corporate Summary
Table 61. Piwik PRO Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 62. Piwik PRO Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
Table 63. Custellence Corporate Summary
Table 64. Custellence Customer Experience (CX) Journey Mapping Tools Product Offerings
Table 65. Custellence Customer Experience (CX) Journey Mapping Tools Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Customer Experience (CX) Journey Mapping Tools Segment by Type in 2021
Figure 2. Customer Experience (CX) Journey Mapping Tools Segment by Application in 2021
Figure 3. Global Customer Experience (CX) Journey Mapping Tools Market Overview: 2020
Figure 4. Key Caveats
Figure 5. Global Customer Experience (CX) Journey Mapping Tools Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Customer Experience (CX) Journey Mapping Tools Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Experience (CX) Journey Mapping Tools Revenue in 2021
Figure 8. By Type - Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share, 2017-2028
Figure 9. By Application - Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share, 2017-2028
Figure 10. By Region - Global Customer Experience (CX) Journey Mapping Tools Revenue Market Share, 2017-2028
Figure 11. By Country - North America Customer Experience (CX) Journey Mapping Tools Revenue Market Share, 2017-2028
Figure 12. US Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Customer Experience (CX) Journey Mapping Tools Revenue Market Share, 2017-2028
Figure 16. Germany Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 17. France Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Customer Experience (CX) Journey Mapping Tools Revenue Market Share, 2017-2028
Figure 24. China Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 28. India Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Customer Experience (CX) Journey Mapping Tools Revenue Market Share, 2017-2028
Figure 30. Brazil Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Customer Experience (CX) Journey Mapping Tools Revenue Market Share, 2017-2028
Figure 33. Turkey Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Customer Experience (CX) Journey Mapping Tools Revenue, (US$, Mn), 2017-2028
Figure 37. Microsoft Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Gliffy Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Canvanizer Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Xmind Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. OmniGraffle Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Smaply Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Touchpoint Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. IBM Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. Smartlook Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. UXPressia Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Piwik PRO Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. Custellence Customer Experience (CX) Journey Mapping Tools Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Industry Market Size
