Customer Intelligence Tools Market
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Intelligence Tools Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Customer Experience
1.2.3 Customer Data
1.2.4 Customer Feedback
1.2.5 Other
1.3 Market by Application
1.3.1 Global Customer Intelligence Tools Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Intelligence Tools Market Perspective (2017-2028)
2.2 Customer Intelligence Tools Growth Trends by Region
2.2.1 Customer Intelligence Tools Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Intelligence Tools Historic Market Size by Region (2017-2022)
2.2.3 Customer Intelligence Tools Forecasted Market Size by Region (2023-2028)
2.3 Customer Intelligence Tools Market Dynamics
2.3.1 Customer Intelligence Tools Industry Trends
2.3.2 Customer Intelligence Tools Market Drivers
2.3.3 Customer Intelligence Tools Market Challenges
2.3.4 Customer Intelligence Tools Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Intelligence Tools Players by Revenue
3.1.1 Global Top Customer Intelligence Tools Players by Revenue (2017-2022)
3.1.2 Global Customer Intelligence Tools Revenue Market Share by Players (2017-2022)
3.2 Global Customer Intelligence Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Intelligence Tools Revenue
3.4 Global Customer Intelligence Tools Market Concentration Ratio
3.4.1 Global Customer Intelligence Tools Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Intelligence Tools Revenue in 2021
3.5 Customer Intelligence Tools Key Players Head office and Area Served
3.6 Key Players Customer Intelligence Tools Product Solution and Service
3.7 Date of Enter into Customer Intelligence Tools Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Intelligence Tools Breakdown Data by Type
4.1 Global Customer Intelligence Tools Historic Market Size by Type (2017-2022)
4.2 Global Customer Intelligence Tools Forecasted Market Size by Type (2023-2028)
5 Customer Intelligence Tools Breakdown Data by Application
5.1 Global Customer Intelligence Tools Historic Market Size by Application (2017-2022)
5.2 Global Customer Intelligence Tools Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Intelligence Tools Market Size (2017-2028)
6.2 North America Customer Intelligence Tools Market Size by Country (2017-2022)
6.3 North America Customer Intelligence Tools Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Customer Intelligence Tools Market Size (2017-2028)
7.2 Europe Customer Intelligence Tools Market Size by Country (2017-2022)
7.3 Europe Customer Intelligence Tools Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Intelligence Tools Market Size (2017-2028)
8.2 Asia-Pacific Customer Intelligence Tools Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Intelligence Tools Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Customer Intelligence Tools Market Size (2017-2028)
9.2 Latin America Customer Intelligence Tools Market Size by Country (2017-2022)
9.3 Latin America Customer Intelligence Tools Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Intelligence Tools Market Size (2017-2028)
10.2 Middle East & Africa Customer Intelligence Tools Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Intelligence Tools Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 NGDATA
11.1.1 NGDATA Company Detail
11.1.2 NGDATA Business Overview
11.1.3 NGDATA Customer Intelligence Tools Introduction
11.1.4 NGDATA Revenue in Customer Intelligence Tools Business (2017-2022)
11.1.5 NGDATA Recent Development
11.2 Oracle
11.2.1 Oracle Company Detail
11.2.2 Oracle Business Overview
11.2.3 Oracle Customer Intelligence Tools Introduction
11.2.4 Oracle Revenue in Customer Intelligence Tools Business (2017-2022)
11.2.5 Oracle Recent Development
11.3 Signal
11.3.1 Signal Company Detail
11.3.2 Signal Business Overview
11.3.3 Signal Customer Intelligence Tools Introduction
11.3.4 Signal Revenue in Customer Intelligence Tools Business (2017-2022)
11.3.5 Signal Recent Development
11.4 Zeotap
11.4.1 Zeotap Company Detail
11.4.2 Zeotap Business Overview
11.4.3 Zeotap Customer Intelligence Tools Introduction
11.4.4 Zeotap Revenue in Customer Intelligence Tools Business (2017-2022)
11.4.5 Zeotap Recent Development
11.5 SAS
11.5.1 SAS Company Detail
11.5.2 SAS Business Overview
11.5.3 SAS Customer Intelligence Tools Introduction
11.5.4 SAS Revenue in Customer Intelligence Tools Business (2017-2022)
11.5.5 SAS Recent Development
11.6 Acxiom
11.6.1 Acxiom Company Detail
11.6.2 Acxiom Business Overview
11.6.3 Acxiom Customer Intelligence Tools Introduction
11.6.4 Acxiom Revenue in Customer Intelligence Tools Business (2017-2022)
11.6.5 Acxiom Recent Development
11.7 Quantexa
11.7.1 Quantexa Company Detail
11.7.2 Quantexa Business Overview
11.7.3 Quantexa Customer Intelligence Tools Introduction
11.7.4 Quantexa Revenue in Customer Intelligence Tools Business (2017-2022)
11.7.5 Quantexa Recent Development
11.8 Lifesight
11.8.1 Lifesight Company Detail
11.8.2 Lifesight Business Overview
11.8.3 Lifesight Customer Intelligence Tools Introduction
11.8.4 Lifesight Revenue in Customer Intelligence Tools Business (2017-2022)
11.8.5 Lifesight Recent Development
11.9 Qualtrics
11.9.1 Qualtrics Company Detail
11.9.2 Qualtrics Business Overview
11.9.3 Qualtrics Customer Intelligence Tools Introduction
11.9.4 Qualtrics Revenue in Customer Intelligence Tools Business (2017-2022)
11.9.5 Qualtrics Recent Development
11.10 IBM
11.10.1 IBM Company Detail
11.10.2 IBM Business Overview
11.10.3 IBM Customer Intelligence Tools Introduction
11.10.4 IBM Revenue in Customer Intelligence Tools Business (2017-2022)
11.10.5 IBM Recent Development
11.11 Alida
11.11.1 Alida Company Detail
11.11.2 Alida Business Overview
11.11.3 Alida Customer Intelligence Tools Introduction
11.11.4 Alida Revenue in Customer Intelligence Tools Business (2017-2022)
11.11.5 Alida Recent Development
11.12 NetBase Quid
11.12.1 NetBase Quid Company Detail
11.12.2 NetBase Quid Business Overview
11.12.3 NetBase Quid Customer Intelligence Tools Introduction
11.12.4 NetBase Quid Revenue in Customer Intelligence Tools Business (2017-2022)
11.12.5 NetBase Quid Recent Development
11.13 SAP
11.13.1 SAP Company Detail
11.13.2 SAP Business Overview
11.13.3 SAP Customer Intelligence Tools Introduction
11.13.4 SAP Revenue in Customer Intelligence Tools Business (2017-2022)
11.13.5 SAP Recent Development
11.14 ActionIQ
11.14.1 ActionIQ Company Detail
11.14.2 ActionIQ Business Overview
11.14.3 ActionIQ Customer Intelligence Tools Introduction
11.14.4 ActionIQ Revenue in Customer Intelligence Tools Business (2017-2022)
11.14.5 ActionIQ Recent Development
11.15 Talkwalker
11.15.1 Talkwalker Company Detail
11.15.2 Talkwalker Business Overview
11.15.3 Talkwalker Customer Intelligence Tools Introduction
11.15.4 Talkwalker Revenue in Customer Intelligence Tools Business (2017-2022)
11.15.5 Talkwalker Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Customer Intelligence Tools Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Customer Experience
Table 3. Key Players of Customer Data
Table 4. Key Players of Customer Feedback
Table 5. Key Players of Other
Table 6. Global Customer Intelligence Tools Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 7. Global Customer Intelligence Tools Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 8. Global Customer Intelligence Tools Market Size by Region (2017-2022) & (US$ Million)
Table 9. Global Customer Intelligence Tools Market Share by Region (2017-2022)
Table 10. Global Customer Intelligence Tools Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 11. Global Customer Intelligence Tools Market Share by Region (2023-2028)
Table 12. Customer Intelligence Tools Market Trends
Table 13. Customer Intelligence Tools Market Drivers
Table 14. Customer Intelligence Tools Market Challenges
Table 15. Customer Intelligence Tools Market Restraints
Table 16. Global Customer Intelligence Tools Revenue by Players (2017-2022) & (US$ Million)
Table 17. Global Customer Intelligence Tools Market Share by Players (2017-2022)
Table 18. Global Top Customer Intelligence Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Intelligence Tools as of 2021)
Table 19. Ranking of Global Top Customer Intelligence Tools Companies by Revenue (US$ Million) in 2021
Table 20. Global 5 Largest Players Market Share by Customer Intelligence Tools Revenue (CR5 and HHI) & (2017-2022)
Table 21. Key Players Headquarters and Area Served
Table 22. Key Players Customer Intelligence Tools Product Solution and Service
Table 23. Date of Enter into Customer Intelligence Tools Market
Table 24. Mergers & Acquisitions, Expansion Plans
Table 25. Global Customer Intelligence Tools Market Size by Type (2017-2022) & (US$ Million)
Table 26. Global Customer Intelligence Tools Revenue Market Share by Type (2017-2022)
Table 27. Global Customer Intelligence Tools Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 28. Global Customer Intelligence Tools Revenue Market Share by Type (2023-2028)
Table 29. Global Customer Intelligence Tools Market Size by Application (2017-2022) & (US$ Million)
Table 30. Global Customer Intelligence Tools Revenue Market Share by Application (2017-2022)
Table 31. Global Customer Intelligence Tools Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 32. Global Customer Intelligence Tools Revenue Market Share by Application (2023-2028)
Table 33. North America Customer Intelligence Tools Market Size by Country (2017-2022) & (US$ Million)
Table 34. North America Customer Intelligence Tools Market Size by Country (2023-2028) & (US$ Million)
Table 35. Europe Customer Intelligence Tools Market Size by Country (2017-2022) & (US$ Million)
Table 36. Europe Customer Intelligence Tools Market Size by Country (2023-2028) & (US$ Million)
Table 37. Asia-Pacific Customer Intelligence Tools Market Size by Region (2017-2022) & (US$ Million)
Table 38. Asia-Pacific Customer Intelligence Tools Market Size by Region (2023-2028) & (US$ Million)
Table 39. Latin America Customer Intelligence Tools Market Size by Country (2017-2022) & (US$ Million)
Table 40. Latin America Customer Intelligence Tools Market Size by Country (2023-2028) & (US$ Million)
Table 41. Middle East & Africa Customer Intelligence Tools Market Size by Country (2017-2022) & (US$ Million)
Table 42. Middle East & Africa Customer Intelligence Tools Market Size by Country (2023-2028) & (US$ Million)
Table 43. NGDATA Company Detail
Table 44. NGDATA Business Overview
Table 45. NGDATA Customer Intelligence Tools Product
Table 46. NGDATA Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 47. NGDATA Recent Development
Table 48. Oracle Company Detail
Table 49. Oracle Business Overview
Table 50. Oracle Customer Intelligence Tools Product
Table 51. Oracle Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 52. Oracle Recent Development
Table 53. Signal Company Detail
Table 54. Signal Business Overview
Table 55. Signal Customer Intelligence Tools Product
Table 56. Signal Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 57. Signal Recent Development
Table 58. Zeotap Company Detail
Table 59. Zeotap Business Overview
Table 60. Zeotap Customer Intelligence Tools Product
Table 61. Zeotap Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 62. Zeotap Recent Development
Table 63. SAS Company Detail
Table 64. SAS Business Overview
Table 65. SAS Customer Intelligence Tools Product
Table 66. SAS Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 67. SAS Recent Development
Table 68. Acxiom Company Detail
Table 69. Acxiom Business Overview
Table 70. Acxiom Customer Intelligence Tools Product
Table 71. Acxiom Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 72. Acxiom Recent Development
Table 73. Quantexa Company Detail
Table 74. Quantexa Business Overview
Table 75. Quantexa Customer Intelligence Tools Product
Table 76. Quantexa Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 77. Quantexa Recent Development
Table 78. Lifesight Company Detail
Table 79. Lifesight Business Overview
Table 80. Lifesight Customer Intelligence Tools Product
Table 81. Lifesight Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 82. Lifesight Recent Development
Table 83. Qualtrics Company Detail
Table 84. Qualtrics Business Overview
Table 85. Qualtrics Customer Intelligence Tools Product
Table 86. Qualtrics Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 87. Qualtrics Recent Development
Table 88. IBM Company Detail
Table 89. IBM Business Overview
Table 90. IBM Customer Intelligence Tools Product
Table 91. IBM Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 92. IBM Recent Development
Table 93. Alida Company Detail
Table 94. Alida Business Overview
Table 95. Alida Customer Intelligence ToolsProduct
Table 96. Alida Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 97. Alida Recent Development
Table 98. NetBase Quid Company Detail
Table 99. NetBase Quid Business Overview
Table 100. NetBase Quid Customer Intelligence ToolsProduct
Table 101. NetBase Quid Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 102. NetBase Quid Recent Development
Table 103. SAP Company Detail
Table 104. SAP Business Overview
Table 105. SAP Customer Intelligence ToolsProduct
Table 106. SAP Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 107. SAP Recent Development
Table 108. ActionIQ Company Detail
Table 109. ActionIQ Business Overview
Table 110. ActionIQ Customer Intelligence ToolsProduct
Table 111. ActionIQ Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 112. ActionIQ Recent Development
Table 113. Talkwalker Company Detail
Table 114. Talkwalker Business Overview
Table 115. Talkwalker Customer Intelligence ToolsProduct
Table 116. Talkwalker Revenue in Customer Intelligence Tools Business (2017-2022) & (US$ Million)
Table 117. Talkwalker Recent Development
Table 118. Research Programs/Design for This Report
Table 119. Key Data Information from Secondary Sources
Table 120. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Intelligence Tools Market Share by Type: 2021 VS 2028
Figure 2. Customer Experience Features
Figure 3. Customer Data Features
Figure 4. Customer Feedback Features
Figure 5. Other Features
Figure 6. Global Customer Intelligence Tools Market Share by Application in 2021 & 2028
Figure 7. Large Enterprises Case Studies
Figure 8. SMEs Case Studies
Figure 9. Customer Intelligence Tools Report Years Considered
Figure 10. Global Customer Intelligence Tools Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 11. Global Customer Intelligence Tools Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 12. Global Customer Intelligence Tools Market Share by Region: 2021 VS 2028
Figure 13. Global Customer Intelligence Tools Market Share by Players in 2021
Figure 14. Global Top Customer Intelligence Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Intelligence Tools as of 2021)
Figure 15. The Top 10 and 5 Players Market Share by Customer Intelligence Tools Revenue in 2021
Figure 16. North America Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 17. North America Customer Intelligence Tools Market Share by Country (2017-2028)
Figure 18. United States Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. Canada Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. Europe Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. Europe Customer Intelligence Tools Market Share by Country (2017-2028)
Figure 22. Germany Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. France Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. U.K. Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Italy Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Russia Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Nordic Countries Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Asia-Pacific Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Asia-Pacific Customer Intelligence Tools Market Share by Region (2017-2028)
Figure 30. China Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Japan Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. South Korea Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Southeast Asia Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. India Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Australia Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Latin America Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Latin America Customer Intelligence Tools Market Share by Country (2017-2028)
Figure 38. Mexico Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Brazil Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Middle East & Africa Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Middle East & Africa Customer Intelligence Tools Market Share by Country (2017-2028)
Figure 42. Turkey Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Saudi Arabia Customer Intelligence Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. NGDATA Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 45. Oracle Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 46. Signal Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 47. Zeotap Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 48. SAS Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 49. Acxiom Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 50. Quantexa Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 51. Lifesight Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 52. Qualtrics Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 53. IBM Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 54. Alida Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 55. NetBase Quid Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 56. SAP Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 57. ActionIQ Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 58. Talkwalker Revenue Growth Rate in Customer Intelligence Tools Business (2017-2022)
Figure 59. Bottom-up and Top-down Approaches for This Report
Figure 60. Data Triangulation
Figure 61. Key Executives Interviewed
