Customer Journey Analytics Tools Market
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Analytics Tools Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Cloud Based
1.2.3 Web Based
1.3 Market by Application
1.3.1 Global Customer Journey Analytics Tools Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Analytics Tools Market Perspective (2017-2028)
2.2 Customer Journey Analytics Tools Growth Trends by Region
2.2.1 Customer Journey Analytics Tools Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Journey Analytics Tools Historic Market Size by Region (2017-2022)
2.2.3 Customer Journey Analytics Tools Forecasted Market Size by Region (2023-2028)
2.3 Customer Journey Analytics Tools Market Dynamics
2.3.1 Customer Journey Analytics Tools Industry Trends
2.3.2 Customer Journey Analytics Tools Market Drivers
2.3.3 Customer Journey Analytics Tools Market Challenges
2.3.4 Customer Journey Analytics Tools Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Analytics Tools Players by Revenue
3.1.1 Global Top Customer Journey Analytics Tools Players by Revenue (2017-2022)
3.1.2 Global Customer Journey Analytics Tools Revenue Market Share by Players (2017-2022)
3.2 Global Customer Journey Analytics Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Journey Analytics Tools Revenue
3.4 Global Customer Journey Analytics Tools Market Concentration Ratio
3.4.1 Global Customer Journey Analytics Tools Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Analytics Tools Revenue in 2021
3.5 Customer Journey Analytics Tools Key Players Head office and Area Served
3.6 Key Players Customer Journey Analytics Tools Product Solution and Service
3.7 Date of Enter into Customer Journey Analytics Tools Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Analytics Tools Breakdown Data by Type
4.1 Global Customer Journey Analytics Tools Historic Market Size by Type (2017-2022)
4.2 Global Customer Journey Analytics Tools Forecasted Market Size by Type (2023-2028)
5 Customer Journey Analytics Tools Breakdown Data by Application
5.1 Global Customer Journey Analytics Tools Historic Market Size by Application (2017-2022)
5.2 Global Customer Journey Analytics Tools Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Journey Analytics Tools Market Size (2017-2028)
6.2 North America Customer Journey Analytics Tools Market Size by Country (2017-2022)
6.3 North America Customer Journey Analytics Tools Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Customer Journey Analytics Tools Market Size (2017-2028)
7.2 Europe Customer Journey Analytics Tools Market Size by Country (2017-2022)
7.3 Europe Customer Journey Analytics Tools Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Analytics Tools Market Size (2017-2028)
8.2 Asia-Pacific Customer Journey Analytics Tools Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Journey Analytics Tools Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Customer Journey Analytics Tools Market Size (2017-2028)
9.2 Latin America Customer Journey Analytics Tools Market Size by Country (2017-2022)
9.3 Latin America Customer Journey Analytics Tools Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Analytics Tools Market Size (2017-2028)
10.2 Middle East & Africa Customer Journey Analytics Tools Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Journey Analytics Tools Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Adobe
11.1.1 Adobe Company Detail
11.1.2 Adobe Business Overview
11.1.3 Adobe Customer Journey Analytics Tools Introduction
11.1.4 Adobe Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.1.5 Adobe Recent Development
11.2 Clarabridge
11.2.1 Clarabridge Company Detail
11.2.2 Clarabridge Business Overview
11.2.3 Clarabridge Customer Journey Analytics Tools Introduction
11.2.4 Clarabridge Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.2.5 Clarabridge Recent Development
11.3 Genesys
11.3.1 Genesys Company Detail
11.3.2 Genesys Business Overview
11.3.3 Genesys Customer Journey Analytics Tools Introduction
11.3.4 Genesys Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.3.5 Genesys Recent Development
11.4 Woopra
11.4.1 Woopra Company Detail
11.4.2 Woopra Business Overview
11.4.3 Woopra Customer Journey Analytics Tools Introduction
11.4.4 Woopra Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.4.5 Woopra Recent Development
11.5 Totango
11.5.1 Totango Company Detail
11.5.2 Totango Business Overview
11.5.3 Totango Customer Journey Analytics Tools Introduction
11.5.4 Totango Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.5.5 Totango Recent Development
11.6 UXPressia
11.6.1 UXPressia Company Detail
11.6.2 UXPressia Business Overview
11.6.3 UXPressia Customer Journey Analytics Tools Introduction
11.6.4 UXPressia Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.6.5 UXPressia Recent Development
11.7 NICE
11.7.1 NICE Company Detail
11.7.2 NICE Business Overview
11.7.3 NICE Customer Journey Analytics Tools Introduction
11.7.4 NICE Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.7.5 NICE Recent Development
11.8 InMoment
11.8.1 InMoment Company Detail
11.8.2 InMoment Business Overview
11.8.3 InMoment Customer Journey Analytics Tools Introduction
11.8.4 InMoment Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.8.5 InMoment Recent Development
11.9 Apteco
11.9.1 Apteco Company Detail
11.9.2 Apteco Business Overview
11.9.3 Apteco Customer Journey Analytics Tools Introduction
11.9.4 Apteco Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.9.5 Apteco Recent Development
11.10 SAS
11.10.1 SAS Company Detail
11.10.2 SAS Business Overview
11.10.3 SAS Customer Journey Analytics Tools Introduction
11.10.4 SAS Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.10.5 SAS Recent Development
11.11 Alteryx
11.11.1 Alteryx Company Detail
11.11.2 Alteryx Business Overview
11.11.3 Alteryx Customer Journey Analytics Tools Introduction
11.11.4 Alteryx Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.11.5 Alteryx Recent Development
11.12 CSG
11.12.1 CSG Company Detail
11.12.2 CSG Business Overview
11.12.3 CSG Customer Journey Analytics Tools Introduction
11.12.4 CSG Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.12.5 CSG Recent Development
11.13 Thunderhead
11.13.1 Thunderhead Company Detail
11.13.2 Thunderhead Business Overview
11.13.3 Thunderhead Customer Journey Analytics Tools Introduction
11.13.4 Thunderhead Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.13.5 Thunderhead Recent Development
11.14 NGDATA
11.14.1 NGDATA Company Detail
11.14.2 NGDATA Business Overview
11.14.3 NGDATA Customer Journey Analytics Tools Introduction
11.14.4 NGDATA Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.14.5 NGDATA Recent Development
11.15 Glassbox
11.15.1 Glassbox Company Detail
11.15.2 Glassbox Business Overview
11.15.3 Glassbox Customer Journey Analytics Tools Introduction
11.15.4 Glassbox Revenue in Customer Journey Analytics Tools Business (2017-2022)
11.15.5 Glassbox Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Customer Journey Analytics Tools Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Cloud Based
Table 3. Key Players of Web Based
Table 4. Global Customer Journey Analytics Tools Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 5. Global Customer Journey Analytics Tools Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Customer Journey Analytics Tools Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Customer Journey Analytics Tools Market Share by Region (2017-2022)
Table 8. Global Customer Journey Analytics Tools Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Customer Journey Analytics Tools Market Share by Region (2023-2028)
Table 10. Customer Journey Analytics Tools Market Trends
Table 11. Customer Journey Analytics Tools Market Drivers
Table 12. Customer Journey Analytics Tools Market Challenges
Table 13. Customer Journey Analytics Tools Market Restraints
Table 14. Global Customer Journey Analytics Tools Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Customer Journey Analytics Tools Market Share by Players (2017-2022)
Table 16. Global Top Customer Journey Analytics Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Analytics Tools as of 2021)
Table 17. Ranking of Global Top Customer Journey Analytics Tools Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Customer Journey Analytics Tools Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Customer Journey Analytics Tools Product Solution and Service
Table 21. Date of Enter into Customer Journey Analytics Tools Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Journey Analytics Tools Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Customer Journey Analytics Tools Revenue Market Share by Type (2017-2022)
Table 25. Global Customer Journey Analytics Tools Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Customer Journey Analytics Tools Revenue Market Share by Type (2023-2028)
Table 27. Global Customer Journey Analytics Tools Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Customer Journey Analytics Tools Revenue Market Share by Application (2017-2022)
Table 29. Global Customer Journey Analytics Tools Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Customer Journey Analytics Tools Revenue Market Share by Application (2023-2028)
Table 31. North America Customer Journey Analytics Tools Market Size by Country (2017-2022) & (US$ Million)
Table 32. North America Customer Journey Analytics Tools Market Size by Country (2023-2028) & (US$ Million)
Table 33. Europe Customer Journey Analytics Tools Market Size by Country (2017-2022) & (US$ Million)
Table 34. Europe Customer Journey Analytics Tools Market Size by Country (2023-2028) & (US$ Million)
Table 35. Asia-Pacific Customer Journey Analytics Tools Market Size by Region (2017-2022) & (US$ Million)
Table 36. Asia-Pacific Customer Journey Analytics Tools Market Size by Region (2023-2028) & (US$ Million)
Table 37. Latin America Customer Journey Analytics Tools Market Size by Country (2017-2022) & (US$ Million)
Table 38. Latin America Customer Journey Analytics Tools Market Size by Country (2023-2028) & (US$ Million)
Table 39. Middle East & Africa Customer Journey Analytics Tools Market Size by Country (2017-2022) & (US$ Million)
Table 40. Middle East & Africa Customer Journey Analytics Tools Market Size by Country (2023-2028) & (US$ Million)
Table 41. Adobe Company Detail
Table 42. Adobe Business Overview
Table 43. Adobe Customer Journey Analytics Tools Product
Table 44. Adobe Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 45. Adobe Recent Development
Table 46. Clarabridge Company Detail
Table 47. Clarabridge Business Overview
Table 48. Clarabridge Customer Journey Analytics Tools Product
Table 49. Clarabridge Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 50. Clarabridge Recent Development
Table 51. Genesys Company Detail
Table 52. Genesys Business Overview
Table 53. Genesys Customer Journey Analytics Tools Product
Table 54. Genesys Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 55. Genesys Recent Development
Table 56. Woopra Company Detail
Table 57. Woopra Business Overview
Table 58. Woopra Customer Journey Analytics Tools Product
Table 59. Woopra Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 60. Woopra Recent Development
Table 61. Totango Company Detail
Table 62. Totango Business Overview
Table 63. Totango Customer Journey Analytics Tools Product
Table 64. Totango Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 65. Totango Recent Development
Table 66. UXPressia Company Detail
Table 67. UXPressia Business Overview
Table 68. UXPressia Customer Journey Analytics Tools Product
Table 69. UXPressia Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 70. UXPressia Recent Development
Table 71. NICE Company Detail
Table 72. NICE Business Overview
Table 73. NICE Customer Journey Analytics Tools Product
Table 74. NICE Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 75. NICE Recent Development
Table 76. InMoment Company Detail
Table 77. InMoment Business Overview
Table 78. InMoment Customer Journey Analytics Tools Product
Table 79. InMoment Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 80. InMoment Recent Development
Table 81. Apteco Company Detail
Table 82. Apteco Business Overview
Table 83. Apteco Customer Journey Analytics Tools Product
Table 84. Apteco Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 85. Apteco Recent Development
Table 86. SAS Company Detail
Table 87. SAS Business Overview
Table 88. SAS Customer Journey Analytics Tools Product
Table 89. SAS Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 90. SAS Recent Development
Table 91. Alteryx Company Detail
Table 92. Alteryx Business Overview
Table 93. Alteryx Customer Journey Analytics ToolsProduct
Table 94. Alteryx Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 95. Alteryx Recent Development
Table 96. CSG Company Detail
Table 97. CSG Business Overview
Table 98. CSG Customer Journey Analytics ToolsProduct
Table 99. CSG Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 100. CSG Recent Development
Table 101. Thunderhead Company Detail
Table 102. Thunderhead Business Overview
Table 103. Thunderhead Customer Journey Analytics ToolsProduct
Table 104. Thunderhead Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 105. Thunderhead Recent Development
Table 106. NGDATA Company Detail
Table 107. NGDATA Business Overview
Table 108. NGDATA Customer Journey Analytics ToolsProduct
Table 109. NGDATA Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 110. NGDATA Recent Development
Table 111. Glassbox Company Detail
Table 112. Glassbox Business Overview
Table 113. Glassbox Customer Journey Analytics ToolsProduct
Table 114. Glassbox Revenue in Customer Journey Analytics Tools Business (2017-2022) & (US$ Million)
Table 115. Glassbox Recent Development
Table 116. Research Programs/Design for This Report
Table 117. Key Data Information from Secondary Sources
Table 118. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Journey Analytics Tools Market Share by Type: 2021 VS 2028
Figure 2. Cloud Based Features
Figure 3. Web Based Features
Figure 4. Global Customer Journey Analytics Tools Market Share by Application in 2021 & 2028
Figure 5. Large Enterprises Case Studies
Figure 6. SMEs Case Studies
Figure 7. Customer Journey Analytics Tools Report Years Considered
Figure 8. Global Customer Journey Analytics Tools Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 9. Global Customer Journey Analytics Tools Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 10. Global Customer Journey Analytics Tools Market Share by Region: 2021 VS 2028
Figure 11. Global Customer Journey Analytics Tools Market Share by Players in 2021
Figure 12. Global Top Customer Journey Analytics Tools Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Analytics Tools as of 2021)
Figure 13. The Top 10 and 5 Players Market Share by Customer Journey Analytics Tools Revenue in 2021
Figure 14. North America Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 15. North America Customer Journey Analytics Tools Market Share by Country (2017-2028)
Figure 16. United States Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 17. Canada Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 18. Europe Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. Europe Customer Journey Analytics Tools Market Share by Country (2017-2028)
Figure 20. Germany Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. France Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. U.K. Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. Italy Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Russia Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Nordic Countries Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Asia-Pacific Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Asia-Pacific Customer Journey Analytics Tools Market Share by Region (2017-2028)
Figure 28. China Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Japan Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. South Korea Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Southeast Asia Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. India Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Australia Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Latin America Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Latin America Customer Journey Analytics Tools Market Share by Country (2017-2028)
Figure 36. Mexico Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Brazil Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Middle East & Africa Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Middle East & Africa Customer Journey Analytics Tools Market Share by Country (2017-2028)
Figure 40. Turkey Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Saudi Arabia Customer Journey Analytics Tools Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Adobe Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 43. Clarabridge Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 44. Genesys Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 45. Woopra Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 46. Totango Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 47. UXPressia Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 48. NICE Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 49. InMoment Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 50. Apteco Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 51. SAS Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 52. Alteryx Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 53. CSG Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 54. Thunderhead Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 55. NGDATA Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 56. Glassbox Revenue Growth Rate in Customer Journey Analytics Tools Business (2017-2022)
Figure 57. Bottom-up and Top-down Approaches for This Report
Figure 58. Data Triangulation
Figure 59. Key Executives Interviewed
