Customer Journey Solution Market
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Solution Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Journey Mapping
1.2.3 Journey Analytics
1.2.4 Other
1.3 Market by Application
1.3.1 Global Customer Journey Solution Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Solution Market Perspective (2017-2028)
2.2 Customer Journey Solution Growth Trends by Region
2.2.1 Customer Journey Solution Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Journey Solution Historic Market Size by Region (2017-2022)
2.2.3 Customer Journey Solution Forecasted Market Size by Region (2023-2028)
2.3 Customer Journey Solution Market Dynamics
2.3.1 Customer Journey Solution Industry Trends
2.3.2 Customer Journey Solution Market Drivers
2.3.3 Customer Journey Solution Market Challenges
2.3.4 Customer Journey Solution Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Journey Solution Players by Revenue
3.1.1 Global Top Customer Journey Solution Players by Revenue (2017-2022)
3.1.2 Global Customer Journey Solution Revenue Market Share by Players (2017-2022)
3.2 Global Customer Journey Solution Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Journey Solution Revenue
3.4 Global Customer Journey Solution Market Concentration Ratio
3.4.1 Global Customer Journey Solution Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Solution Revenue in 2021
3.5 Customer Journey Solution Key Players Head office and Area Served
3.6 Key Players Customer Journey Solution Product Solution and Service
3.7 Date of Enter into Customer Journey Solution Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Solution Breakdown Data by Type
4.1 Global Customer Journey Solution Historic Market Size by Type (2017-2022)
4.2 Global Customer Journey Solution Forecasted Market Size by Type (2023-2028)
5 Customer Journey Solution Breakdown Data by Application
5.1 Global Customer Journey Solution Historic Market Size by Application (2017-2022)
5.2 Global Customer Journey Solution Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Journey Solution Market Size (2017-2028)
6.2 North America Customer Journey Solution Market Size by Country (2017-2022)
6.3 North America Customer Journey Solution Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Customer Journey Solution Market Size (2017-2028)
7.2 Europe Customer Journey Solution Market Size by Country (2017-2022)
7.3 Europe Customer Journey Solution Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Journey Solution Market Size (2017-2028)
8.2 Asia-Pacific Customer Journey Solution Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Journey Solution Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Customer Journey Solution Market Size (2017-2028)
9.2 Latin America Customer Journey Solution Market Size by Country (2017-2022)
9.3 Latin America Customer Journey Solution Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Journey Solution Market Size (2017-2028)
10.2 Middle East & Africa Customer Journey Solution Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Journey Solution Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Act-On Software
11.1.1 Act-On Software Company Detail
11.1.2 Act-On Software Business Overview
11.1.3 Act-On Software Customer Journey Solution Introduction
11.1.4 Act-On Software Revenue in Customer Journey Solution Business (2017-2022)
11.1.5 Act-On Software Recent Development
11.2 Clarabridge
11.2.1 Clarabridge Company Detail
11.2.2 Clarabridge Business Overview
11.2.3 Clarabridge Customer Journey Solution Introduction
11.2.4 Clarabridge Revenue in Customer Journey Solution Business (2017-2022)
11.2.5 Clarabridge Recent Development
11.3 CSG
11.3.1 CSG Company Detail
11.3.2 CSG Business Overview
11.3.3 CSG Customer Journey Solution Introduction
11.3.4 CSG Revenue in Customer Journey Solution Business (2017-2022)
11.3.5 CSG Recent Development
11.4 Gainsight
11.4.1 Gainsight Company Detail
11.4.2 Gainsight Business Overview
11.4.3 Gainsight Customer Journey Solution Introduction
11.4.4 Gainsight Revenue in Customer Journey Solution Business (2017-2022)
11.4.5 Gainsight Recent Development
11.5 Genesys
11.5.1 Genesys Company Detail
11.5.2 Genesys Business Overview
11.5.3 Genesys Customer Journey Solution Introduction
11.5.4 Genesys Revenue in Customer Journey Solution Business (2017-2022)
11.5.5 Genesys Recent Development
11.6 Hotjar
11.6.1 Hotjar Company Detail
11.6.2 Hotjar Business Overview
11.6.3 Hotjar Customer Journey Solution Introduction
11.6.4 Hotjar Revenue in Customer Journey Solution Business (2017-2022)
11.6.5 Hotjar Recent Development
11.7 Lucidchart
11.7.1 Lucidchart Company Detail
11.7.2 Lucidchart Business Overview
11.7.3 Lucidchart Customer Journey Solution Introduction
11.7.4 Lucidchart Revenue in Customer Journey Solution Business (2017-2022)
11.7.5 Lucidchart Recent Development
11.8 Microsoft
11.8.1 Microsoft Company Detail
11.8.2 Microsoft Business Overview
11.8.3 Microsoft Customer Journey Solution Introduction
11.8.4 Microsoft Revenue in Customer Journey Solution Business (2017-2022)
11.8.5 Microsoft Recent Development
11.9 Miro
11.9.1 Miro Company Detail
11.9.2 Miro Business Overview
11.9.3 Miro Customer Journey Solution Introduction
11.9.4 Miro Revenue in Customer Journey Solution Business (2017-2022)
11.9.5 Miro Recent Development
11.10 Quadient
11.10.1 Quadient Company Detail
11.10.2 Quadient Business Overview
11.10.3 Quadient Customer Journey Solution Introduction
11.10.4 Quadient Revenue in Customer Journey Solution Business (2017-2022)
11.10.5 Quadient Recent Development
11.11 SAS
11.11.1 SAS Company Detail
11.11.2 SAS Business Overview
11.11.3 SAS Customer Journey Solution Introduction
11.11.4 SAS Revenue in Customer Journey Solution Business (2017-2022)
11.11.5 SAS Recent Development
11.12 Smaply
11.12.1 Smaply Company Detail
11.12.2 Smaply Business Overview
11.12.3 Smaply Customer Journey Solution Introduction
11.12.4 Smaply Revenue in Customer Journey Solution Business (2017-2022)
11.12.5 Smaply Recent Development
11.13 SugarCRM
11.13.1 SugarCRM Company Detail
11.13.2 SugarCRM Business Overview
11.13.3 SugarCRM Customer Journey Solution Introduction
11.13.4 SugarCRM Revenue in Customer Journey Solution Business (2017-2022)
11.13.5 SugarCRM Recent Development
11.14 Thunderhead
11.14.1 Thunderhead Company Detail
11.14.2 Thunderhead Business Overview
11.14.3 Thunderhead Customer Journey Solution Introduction
11.14.4 Thunderhead Revenue in Customer Journey Solution Business (2017-2022)
11.14.5 Thunderhead Recent Development
11.15 Totango
11.15.1 Totango Company Detail
11.15.2 Totango Business Overview
11.15.3 Totango Customer Journey Solution Introduction
11.15.4 Totango Revenue in Customer Journey Solution Business (2017-2022)
11.15.5 Totango Recent Development
11.16 Touchpoint
11.16.1 Touchpoint Company Detail
11.16.2 Touchpoint Business Overview
11.16.3 Touchpoint Customer Journey Solution Introduction
11.16.4 Touchpoint Revenue in Customer Journey Solution Business (2017-2022)
11.16.5 Touchpoint Recent Development
11.17 UXPressia
11.17.1 UXPressia Company Detail
11.17.2 UXPressia Business Overview
11.17.3 UXPressia Customer Journey Solution Introduction
11.17.4 UXPressia Revenue in Customer Journey Solution Business (2017-2022)
11.17.5 UXPressia Recent Development
11.18 Woopra
11.18.1 Woopra Company Detail
11.18.2 Woopra Business Overview
11.18.3 Woopra Customer Journey Solution Introduction
11.18.4 Woopra Revenue in Customer Journey Solution Business (2017-2022)
11.18.5 Woopra Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Customer Journey Solution Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Journey Mapping
Table 3. Key Players of Journey Analytics
Table 4. Key Players of Other
Table 5. Global Customer Journey Solution Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Customer Journey Solution Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 7. Global Customer Journey Solution Market Size by Region (2017-2022) & (US$ Million)
Table 8. Global Customer Journey Solution Market Share by Region (2017-2022)
Table 9. Global Customer Journey Solution Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 10. Global Customer Journey Solution Market Share by Region (2023-2028)
Table 11. Customer Journey Solution Market Trends
Table 12. Customer Journey Solution Market Drivers
Table 13. Customer Journey Solution Market Challenges
Table 14. Customer Journey Solution Market Restraints
Table 15. Global Customer Journey Solution Revenue by Players (2017-2022) & (US$ Million)
Table 16. Global Customer Journey Solution Market Share by Players (2017-2022)
Table 17. Global Top Customer Journey Solution Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Solution as of 2021)
Table 18. Ranking of Global Top Customer Journey Solution Companies by Revenue (US$ Million) in 2021
Table 19. Global 5 Largest Players Market Share by Customer Journey Solution Revenue (CR5 and HHI) & (2017-2022)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Customer Journey Solution Product Solution and Service
Table 22. Date of Enter into Customer Journey Solution Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Customer Journey Solution Market Size by Type (2017-2022) & (US$ Million)
Table 25. Global Customer Journey Solution Revenue Market Share by Type (2017-2022)
Table 26. Global Customer Journey Solution Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 27. Global Customer Journey Solution Revenue Market Share by Type (2023-2028)
Table 28. Global Customer Journey Solution Market Size by Application (2017-2022) & (US$ Million)
Table 29. Global Customer Journey Solution Revenue Market Share by Application (2017-2022)
Table 30. Global Customer Journey Solution Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 31. Global Customer Journey Solution Revenue Market Share by Application (2023-2028)
Table 32. North America Customer Journey Solution Market Size by Country (2017-2022) & (US$ Million)
Table 33. North America Customer Journey Solution Market Size by Country (2023-2028) & (US$ Million)
Table 34. Europe Customer Journey Solution Market Size by Country (2017-2022) & (US$ Million)
Table 35. Europe Customer Journey Solution Market Size by Country (2023-2028) & (US$ Million)
Table 36. Asia-Pacific Customer Journey Solution Market Size by Region (2017-2022) & (US$ Million)
Table 37. Asia-Pacific Customer Journey Solution Market Size by Region (2023-2028) & (US$ Million)
Table 38. Latin America Customer Journey Solution Market Size by Country (2017-2022) & (US$ Million)
Table 39. Latin America Customer Journey Solution Market Size by Country (2023-2028) & (US$ Million)
Table 40. Middle East & Africa Customer Journey Solution Market Size by Country (2017-2022) & (US$ Million)
Table 41. Middle East & Africa Customer Journey Solution Market Size by Country (2023-2028) & (US$ Million)
Table 42. Act-On Software Company Detail
Table 43. Act-On Software Business Overview
Table 44. Act-On Software Customer Journey Solution Product
Table 45. Act-On Software Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 46. Act-On Software Recent Development
Table 47. Clarabridge Company Detail
Table 48. Clarabridge Business Overview
Table 49. Clarabridge Customer Journey Solution Product
Table 50. Clarabridge Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 51. Clarabridge Recent Development
Table 52. CSG Company Detail
Table 53. CSG Business Overview
Table 54. CSG Customer Journey Solution Product
Table 55. CSG Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 56. CSG Recent Development
Table 57. Gainsight Company Detail
Table 58. Gainsight Business Overview
Table 59. Gainsight Customer Journey Solution Product
Table 60. Gainsight Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 61. Gainsight Recent Development
Table 62. Genesys Company Detail
Table 63. Genesys Business Overview
Table 64. Genesys Customer Journey Solution Product
Table 65. Genesys Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 66. Genesys Recent Development
Table 67. Hotjar Company Detail
Table 68. Hotjar Business Overview
Table 69. Hotjar Customer Journey Solution Product
Table 70. Hotjar Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 71. Hotjar Recent Development
Table 72. Lucidchart Company Detail
Table 73. Lucidchart Business Overview
Table 74. Lucidchart Customer Journey Solution Product
Table 75. Lucidchart Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 76. Lucidchart Recent Development
Table 77. Microsoft Company Detail
Table 78. Microsoft Business Overview
Table 79. Microsoft Customer Journey Solution Product
Table 80. Microsoft Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 81. Microsoft Recent Development
Table 82. Miro Company Detail
Table 83. Miro Business Overview
Table 84. Miro Customer Journey Solution Product
Table 85. Miro Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 86. Miro Recent Development
Table 87. Quadient Company Detail
Table 88. Quadient Business Overview
Table 89. Quadient Customer Journey Solution Product
Table 90. Quadient Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 91. Quadient Recent Development
Table 92. SAS Company Detail
Table 93. SAS Business Overview
Table 94. SAS Customer Journey SolutionProduct
Table 95. SAS Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 96. SAS Recent Development
Table 97. Smaply Company Detail
Table 98. Smaply Business Overview
Table 99. Smaply Customer Journey SolutionProduct
Table 100. Smaply Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 101. Smaply Recent Development
Table 102. SugarCRM Company Detail
Table 103. SugarCRM Business Overview
Table 104. SugarCRM Customer Journey SolutionProduct
Table 105. SugarCRM Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 106. SugarCRM Recent Development
Table 107. Thunderhead Company Detail
Table 108. Thunderhead Business Overview
Table 109. Thunderhead Customer Journey SolutionProduct
Table 110. Thunderhead Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 111. Thunderhead Recent Development
Table 112. Totango Company Detail
Table 113. Totango Business Overview
Table 114. Totango Customer Journey SolutionProduct
Table 115. Totango Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 116. Totango Recent Development
Table 117. Touchpoint Company Detail
Table 118. Touchpoint Business Overview
Table 119. Touchpoint Customer Journey SolutionProduct
Table 120. Touchpoint Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 121. Touchpoint Recent Development
Table 122. UXPressia Company Detail
Table 123. UXPressia Business Overview
Table 124. UXPressia Customer Journey SolutionProduct
Table 125. UXPressia Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 126. UXPressia Recent Development
Table 127. Woopra Company Detail
Table 128. Woopra Business Overview
Table 129. Woopra Customer Journey SolutionProduct
Table 130. Woopra Revenue in Customer Journey Solution Business (2017-2022) & (US$ Million)
Table 131. Woopra Recent Development
Table 132. Research Programs/Design for This Report
Table 133. Key Data Information from Secondary Sources
Table 134. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Journey Solution Market Share by Type: 2021 VS 2028
Figure 2. Journey Mapping Features
Figure 3. Journey Analytics Features
Figure 4. Other Features
Figure 5. Global Customer Journey Solution Market Share by Application in 2021 & 2028
Figure 6. Large Enterprises Case Studies
Figure 7. SMEs Case Studies
Figure 8. Customer Journey Solution Report Years Considered
Figure 9. Global Customer Journey Solution Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 10. Global Customer Journey Solution Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 11. Global Customer Journey Solution Market Share by Region: 2021 VS 2028
Figure 12. Global Customer Journey Solution Market Share by Players in 2021
Figure 13. Global Top Customer Journey Solution Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Solution as of 2021)
Figure 14. The Top 10 and 5 Players Market Share by Customer Journey Solution Revenue in 2021
Figure 15. North America Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 16. North America Customer Journey Solution Market Share by Country (2017-2028)
Figure 17. United States Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 18. Canada Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. Europe Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. Europe Customer Journey Solution Market Share by Country (2017-2028)
Figure 21. Germany Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. France Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. U.K. Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Italy Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Russia Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Nordic Countries Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Asia-Pacific Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Asia-Pacific Customer Journey Solution Market Share by Region (2017-2028)
Figure 29. China Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Japan Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. South Korea Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Southeast Asia Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. India Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Australia Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Latin America Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Latin America Customer Journey Solution Market Share by Country (2017-2028)
Figure 37. Mexico Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Brazil Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Middle East & Africa Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Middle East & Africa Customer Journey Solution Market Share by Country (2017-2028)
Figure 41. Turkey Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Saudi Arabia Customer Journey Solution Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 43. Act-On Software Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 44. Clarabridge Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 45. CSG Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 46. Gainsight Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 47. Genesys Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 48. Hotjar Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 49. Lucidchart Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 50. Microsoft Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 51. Miro Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 52. Quadient Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 53. SAS Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 54. Smaply Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 55. SugarCRM Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 56. Thunderhead Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 57. Totango Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 58. Touchpoint Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 59. UXPressia Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 60. Woopra Revenue Growth Rate in Customer Journey Solution Business (2017-2022)
Figure 61. Bottom-up and Top-down Approaches for This Report
Figure 62. Data Triangulation
Figure 63. Key Executives Interviewed
