Intelligent Contact Center and Forecast Market
1 Introduction to Research & Analysis Reports
1.1 Intelligent Contact Center (ICC) Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Intelligent Contact Center (ICC) Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Intelligent Contact Center (ICC) Overall Market Size
2.1 Global Intelligent Contact Center (ICC) Market Size: 2021 VS 2028
2.2 Global Intelligent Contact Center (ICC) Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Intelligent Contact Center (ICC) Players in Global Market
3.2 Top Global Intelligent Contact Center (ICC) Companies Ranked by Revenue
3.3 Global Intelligent Contact Center (ICC) Revenue by Companies
3.4 Top 3 and Top 5 Intelligent Contact Center (ICC) Companies in Global Market, by Revenue in 2021
3.5 Global Companies Intelligent Contact Center (ICC) Product Type
3.6 Tier 1, Tier 2 and Tier 3 Intelligent Contact Center (ICC) Players in Global Market
3.6.1 List of Global Tier 1 Intelligent Contact Center (ICC) Companies
3.6.2 List of Global Tier 2 and Tier 3 Intelligent Contact Center (ICC) Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Intelligent Contact Center (ICC) Market Size Markets, 2021 & 2028
4.1.2 Chatbot
4.1.3 Intelligent Virtual Assistant (IVA)
4.1.4 Intelligent Interactive Voice Response (IVR) System
4.2 By Type - Global Intelligent Contact Center (ICC) Revenue & Forecasts
4.2.1 By Type - Global Intelligent Contact Center (ICC) Revenue, 2017-2022
4.2.2 By Type - Global Intelligent Contact Center (ICC) Revenue, 2023-2028
4.2.3 By Type - Global Intelligent Contact Center (ICC) Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Intelligent Contact Center (ICC) Market Size, 2021 & 2028
5.1.2 BFSI
5.1.3 Consumer Goods & Retail
5.1.4 Government
5.1.5 Healthcare
5.1.6 IT & Telecom
5.1.7 Travel & Hospitality
5.1.8 Others
5.2 By Application - Global Intelligent Contact Center (ICC) Revenue & Forecasts
5.2.1 By Application - Global Intelligent Contact Center (ICC) Revenue, 2017-2022
5.2.2 By Application - Global Intelligent Contact Center (ICC) Revenue, 2023-2028
5.2.3 By Application - Global Intelligent Contact Center (ICC) Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Intelligent Contact Center (ICC) Market Size, 2021 & 2028
6.2 By Region - Global Intelligent Contact Center (ICC) Revenue & Forecasts
6.2.1 By Region - Global Intelligent Contact Center (ICC) Revenue, 2017-2022
6.2.2 By Region - Global Intelligent Contact Center (ICC) Revenue, 2023-2028
6.2.3 By Region - Global Intelligent Contact Center (ICC) Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Intelligent Contact Center (ICC) Revenue, 2017-2028
6.3.2 US Intelligent Contact Center (ICC) Market Size, 2017-2028
6.3.3 Canada Intelligent Contact Center (ICC) Market Size, 2017-2028
6.3.4 Mexico Intelligent Contact Center (ICC) Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Intelligent Contact Center (ICC) Revenue, 2017-2028
6.4.2 Germany Intelligent Contact Center (ICC) Market Size, 2017-2028
6.4.3 France Intelligent Contact Center (ICC) Market Size, 2017-2028
6.4.4 U.K. Intelligent Contact Center (ICC) Market Size, 2017-2028
6.4.5 Italy Intelligent Contact Center (ICC) Market Size, 2017-2028
6.4.6 Russia Intelligent Contact Center (ICC) Market Size, 2017-2028
6.4.7 Nordic Countries Intelligent Contact Center (ICC) Market Size, 2017-2028
6.4.8 Benelux Intelligent Contact Center (ICC) Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Intelligent Contact Center (ICC) Revenue, 2017-2028
6.5.2 China Intelligent Contact Center (ICC) Market Size, 2017-2028
6.5.3 Japan Intelligent Contact Center (ICC) Market Size, 2017-2028
6.5.4 South Korea Intelligent Contact Center (ICC) Market Size, 2017-2028
6.5.5 Southeast Asia Intelligent Contact Center (ICC) Market Size, 2017-2028
6.5.6 India Intelligent Contact Center (ICC) Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Intelligent Contact Center (ICC) Revenue, 2017-2028
6.6.2 Brazil Intelligent Contact Center (ICC) Market Size, 2017-2028
6.6.3 Argentina Intelligent Contact Center (ICC) Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Intelligent Contact Center (ICC) Revenue, 2017-2028
6.7.2 Turkey Intelligent Contact Center (ICC) Market Size, 2017-2028
6.7.3 Israel Intelligent Contact Center (ICC) Market Size, 2017-2028
6.7.4 Saudi Arabia Intelligent Contact Center (ICC) Market Size, 2017-2028
6.7.5 UAE Intelligent Contact Center (ICC) Market Size, 2017-2028
7 Players Profiles
7.1 Amazon Web Services Inc.
7.1.1 Amazon Web Services Inc. Corporate Summary
7.1.2 Amazon Web Services Inc. Business Overview
7.1.3 Amazon Web Services Inc. Intelligent Contact Center (ICC) Major Product Offerings
7.1.4 Amazon Web Services Inc. Intelligent Contact Center (ICC) Revenue in Global Market (2017-2022)
7.1.5 Amazon Web Services Inc. Key News
7.2 Artificial Solutions International AB
7.2.1 Artificial Solutions International AB Corporate Summary
7.2.2 Artificial Solutions International AB Business Overview
7.2.3 Artificial Solutions International AB Intelligent Contact Center (ICC) Major Product Offerings
7.2.4 Artificial Solutions International AB Intelligent Contact Center (ICC) Revenue in Global Market (2017-2022)
7.2.5 Artificial Solutions International AB Key News
7.3 Avaya Inc.
7.3.1 Avaya Inc. Corporate Summary
7.3.2 Avaya Inc. Business Overview
7.3.3 Avaya Inc. Intelligent Contact Center (ICC) Major Product Offerings
7.3.4 Avaya Inc. Intelligent Contact Center (ICC) Revenue in Global Market (2017-2022)
7.3.5 Avaya Inc. Key News
7.4 Google Inc.
7.4.1 Google Inc. Corporate Summary
7.4.2 Google Inc. Business Overview
7.4.3 Google Inc. Intelligent Contact Center (ICC) Major Product Offerings
7.4.4 Google Inc. Intelligent Contact Center (ICC) Revenue in Global Market (2017-2022)
7.4.5 Google Inc. Key News
7.5 IBM Corporation
7.5.1 IBM Corporation Corporate Summary
7.5.2 IBM Corporation Business Overview
7.5.3 IBM Corporation Intelligent Contact Center (ICC) Major Product Offerings
7.5.4 IBM Corporation Intelligent Contact Center (ICC) Revenue in Global Market (2017-2022)
7.5.5 IBM Corporation Key News
7.6 Microsoft Corporation
7.6.1 Microsoft Corporation Corporate Summary
7.6.2 Microsoft Corporation Business Overview
7.6.3 Microsoft Corporation Intelligent Contact Center (ICC) Major Product Offerings
7.6.4 Microsoft Corporation Intelligent Contact Center (ICC) Revenue in Global Market (2017-2022)
7.6.5 Microsoft Corporation Key News
7.7 Nuance Communications, Inc.
7.7.1 Nuance Communications, Inc. Corporate Summary
7.7.2 Nuance Communications, Inc. Business Overview
7.7.3 Nuance Communications, Inc. Intelligent Contact Center (ICC) Major Product Offerings
7.7.4 Nuance Communications, Inc. Intelligent Contact Center (ICC) Revenue in Global Market (2017-2022)
7.7.5 Nuance Communications, Inc. Key News
7.8 Oracle Corporation
7.8.1 Oracle Corporation Corporate Summary
7.8.2 Oracle Corporation Business Overview
7.8.3 Oracle Corporation Intelligent Contact Center (ICC) Major Product Offerings
7.8.4 Oracle Corporation Intelligent Contact Center (ICC) Revenue in Global Market (2017-2022)
7.8.5 Oracle Corporation Key News
7.9 SAP SE
7.9.1 SAP SE Corporate Summary
7.9.2 SAP SE Business Overview
7.9.3 SAP SE Intelligent Contact Center (ICC) Major Product Offerings
7.9.4 SAP SE Intelligent Contact Center (ICC) Revenue in Global Market (2017-2022)
7.9.5 SAP SE Key News
7.10 Zendesk, Inc.
7.10.1 Zendesk, Inc. Corporate Summary
7.10.2 Zendesk, Inc. Business Overview
7.10.3 Zendesk, Inc. Intelligent Contact Center (ICC) Major Product Offerings
7.10.4 Zendesk, Inc. Intelligent Contact Center (ICC) Revenue in Global Market (2017-2022)
7.10.5 Zendesk, Inc. Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Intelligent Contact Center (ICC) Market Opportunities & Trends in Global Market
Table 2. Intelligent Contact Center (ICC) Market Drivers in Global Market
Table 3. Intelligent Contact Center (ICC) Market Restraints in Global Market
Table 4. Key Players of Intelligent Contact Center (ICC) in Global Market
Table 5. Top Intelligent Contact Center (ICC) Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Intelligent Contact Center (ICC) Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Intelligent Contact Center (ICC) Revenue Share by Companies, 2017-2022
Table 8. Global Companies Intelligent Contact Center (ICC) Product Type
Table 9. List of Global Tier 1 Intelligent Contact Center (ICC) Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Intelligent Contact Center (ICC) Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type ? Global Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Intelligent Contact Center (ICC) Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Intelligent Contact Center (ICC) Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application ? Global Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Intelligent Contact Center (ICC) Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Intelligent Contact Center (ICC) Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region ? Global Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Intelligent Contact Center (ICC) Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Intelligent Contact Center (ICC) Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2023-2028
Table 30. Amazon Web Services Inc. Corporate Summary
Table 31. Amazon Web Services Inc. Intelligent Contact Center (ICC) Product Offerings
Table 32. Amazon Web Services Inc. Intelligent Contact Center (ICC) Revenue (US$, Mn), (2017-2022)
Table 33. Artificial Solutions International AB Corporate Summary
Table 34. Artificial Solutions International AB Intelligent Contact Center (ICC) Product Offerings
Table 35. Artificial Solutions International AB Intelligent Contact Center (ICC) Revenue (US$, Mn), (2017-2022)
Table 36. Avaya Inc. Corporate Summary
Table 37. Avaya Inc. Intelligent Contact Center (ICC) Product Offerings
Table 38. Avaya Inc. Intelligent Contact Center (ICC) Revenue (US$, Mn), (2017-2022)
Table 39. Google Inc. Corporate Summary
Table 40. Google Inc. Intelligent Contact Center (ICC) Product Offerings
Table 41. Google Inc. Intelligent Contact Center (ICC) Revenue (US$, Mn), (2017-2022)
Table 42. IBM Corporation Corporate Summary
Table 43. IBM Corporation Intelligent Contact Center (ICC) Product Offerings
Table 44. IBM Corporation Intelligent Contact Center (ICC) Revenue (US$, Mn), (2017-2022)
Table 45. Microsoft Corporation Corporate Summary
Table 46. Microsoft Corporation Intelligent Contact Center (ICC) Product Offerings
Table 47. Microsoft Corporation Intelligent Contact Center (ICC) Revenue (US$, Mn), (2017-2022)
Table 48. Nuance Communications, Inc. Corporate Summary
Table 49. Nuance Communications, Inc. Intelligent Contact Center (ICC) Product Offerings
Table 50. Nuance Communications, Inc. Intelligent Contact Center (ICC) Revenue (US$, Mn), (2017-2022)
Table 51. Oracle Corporation Corporate Summary
Table 52. Oracle Corporation Intelligent Contact Center (ICC) Product Offerings
Table 53. Oracle Corporation Intelligent Contact Center (ICC) Revenue (US$, Mn), (2017-2022)
Table 54. SAP SE Corporate Summary
Table 55. SAP SE Intelligent Contact Center (ICC) Product Offerings
Table 56. SAP SE Intelligent Contact Center (ICC) Revenue (US$, Mn), (2017-2022)
Table 57. Zendesk, Inc. Corporate Summary
Table 58. Zendesk, Inc. Intelligent Contact Center (ICC) Product Offerings
Table 59. Zendesk, Inc. Intelligent Contact Center (ICC) Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Intelligent Contact Center (ICC) Segment by Type in 2021
Figure 2. Intelligent Contact Center (ICC) Segment by Application in 2021
Figure 3. Global Intelligent Contact Center (ICC) Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Intelligent Contact Center (ICC) Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Intelligent Contact Center (ICC) Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Intelligent Contact Center (ICC) Revenue in 2021
Figure 8. By Type - Global Intelligent Contact Center (ICC) Revenue Market Share, 2017-2028
Figure 9. By Application - Global Intelligent Contact Center (ICC) Revenue Market Share, 2017-2028
Figure 10. By Region - Global Intelligent Contact Center (ICC) Revenue Market Share, 2017-2028
Figure 11. By Country - North America Intelligent Contact Center (ICC) Revenue Market Share, 2017-2028
Figure 12. US Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Intelligent Contact Center (ICC) Revenue Market Share, 2017-2028
Figure 16. Germany Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 17. France Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Intelligent Contact Center (ICC) Revenue Market Share, 2017-2028
Figure 24. China Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 28. India Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Intelligent Contact Center (ICC) Revenue Market Share, 2017-2028
Figure 30. Brazil Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Intelligent Contact Center (ICC) Revenue Market Share, 2017-2028
Figure 33. Turkey Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Intelligent Contact Center (ICC) Revenue, (US$, Mn), 2017-2028
Figure 37. Amazon Web Services Inc. Intelligent Contact Center (ICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Artificial Solutions International AB Intelligent Contact Center (ICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. Avaya Inc. Intelligent Contact Center (ICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Google Inc. Intelligent Contact Center (ICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. IBM Corporation Intelligent Contact Center (ICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. Microsoft Corporation Intelligent Contact Center (ICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Nuance Communications, Inc. Intelligent Contact Center (ICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. Oracle Corporation Intelligent Contact Center (ICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. SAP SE Intelligent Contact Center (ICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Zendesk, Inc. Intelligent Contact Center (ICC) Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
