Contact Center Analytics Market
1 Study Coverage
1.1 Contact Center Analytics Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million) Introduction
1.2 Global Contact Center Analytics Outlook 2017 VS 2022 VS 2028
1.2.1 Global Contact Center Analytics Market Size for the Year 2017-2028
1.2.2 Global Contact Center Analytics Market Size for the Year 2017-2028
1.3 Contact Center Analytics Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.3.1 The Market Share of United States Contact Center Analytics in Global, 2017 VS 2022 VS 2028
1.3.2 The Growth Rate of Contact Center Analytics Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.4 Contact Center Analytics Market Dynamics
1.4.1 Contact Center Analytics Industry Trends
1.4.2 Contact Center Analytics Market Drivers
1.4.3 Contact Center Analytics Market Challenges
1.4.4 Contact Center Analytics Market Restraints
1.5 Study Objectives
1.6 Years Considered
2 Contact Center Analytics by Type
2.1 Contact Center Analytics Market Segment by Type
2.1.1 On-Premises
2.1.2 On-Demand
2.2 Global Contact Center Analytics Market Size by Type (2017, 2022 & 2028)
2.3 Global Contact Center Analytics Market Size by Type (2017-2028)
2.4 United States Contact Center Analytics Market Size by Type (2017, 2022 & 2028)
2.5 United States Contact Center Analytics Market Size by Type (2017-2028)
3 Contact Center Analytics by Application
3.1 Contact Center Analytics Market Segment by Application
3.1.1 Automatic Call Distributor
3.1.2 Log Management
3.1.3 Risk and Compliance Management
3.1.4 Real-time Monitoring and Reporting
3.1.5 Workforce Optimization
3.1.6 Customer Experience Management
3.1.7 Others applications
3.2 Global Contact Center Analytics Market Size by Application (2017, 2022 & 2028)
3.3 Global Contact Center Analytics Market Size by Application (2017-2028)
3.4 United States Contact Center Analytics Market Size by Application (2017, 2022 & 2028)
3.5 United States Contact Center Analytics Market Size by Application (2017-2028)
4 Global Contact Center Analytics Competitor Landscape by Company
4.1 Global Contact Center Analytics Market Size by Company
4.1.1 Top Global Contact Center Analytics Companies Ranked by Revenue (2021)
4.1.2 Global Contact Center Analytics Revenue by Player (2017-2022)
4.2 Global Contact Center Analytics Concentration Ratio (CR)
4.2.1 Contact Center Analytics Market Concentration Ratio (CR) (2017-2022)
4.2.2 Global Top 5 and Top 10 Largest Companies of Contact Center Analytics in 2021
4.2.3 Global Contact Center Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
4.3 Global Contact Center Analytics Headquarters, Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million) Type
4.3.1 Global Contact Center Analytics Headquarters and Area Served
4.3.2 Global Contact Center Analytics Companies Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million) Type
4.3.3 Date of International Companies Enter into Contact Center Analytics Market
4.4 Companies Mergers & Acquisitions, Expansion Plans
4.5 United States Contact Center Analytics Market Size by Company
4.5.1 Top Contact Center Analytics Players in United States, Ranked by Revenue (2021)
4.5.2 United States Contact Center Analytics Revenue by Players (2020, 2021 & 2022)
5 Global Contact Center Analytics Market Size by Region
5.1 Global Contact Center Analytics Market Size by Region: 2017 VS 2022 VS 2028
5.2 Global Contact Center Analytics Market Size by Region (2017-2028)
5.2.1 Global Contact Center Analytics Market Size by Region: 2017-2022
5.2.2 Global Contact Center Analytics Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
6.1 North America
6.1.1 North America Contact Center Analytics Market Size YoY Growth 2017-2028
6.1.2 North America Contact Center Analytics Market Facts & Figures by Country (2017, 2022 & 2028)
6.1.3 U.S.
6.1.4 Canada
6.2 Asia-Pacific
6.2.1 Asia-Pacific Contact Center Analytics Market Size YoY Growth 2017-2028
6.2.2 Asia-Pacific Contact Center Analytics Market Facts & Figures by Region (2017, 2022 & 2028)
6.2.3 China
6.2.4 Japan
6.2.5 South Korea
6.2.6 India
6.2.7 Australia
6.2.8 Taiwan
6.2.9 Indonesia
6.2.10 Thailand
6.2.11 Malaysia
6.2.12 Philippines
6.3 Europe
6.3.1 Europe Contact Center Analytics Market Size YoY Growth 2017-2028
6.3.2 Europe Contact Center Analytics Market Facts & Figures by Country (2017, 2022 & 2028)
6.3.3 Germany
6.3.4 France
6.3.5 U.K.
6.3.6 Italy
6.3.7 Russia
6.4 Latin America
6.4.1 Latin America Contact Center Analytics Market Size YoY Growth 2017-2028
6.4.2 Latin America Contact Center Analytics Market Facts & Figures by Country (2017, 2022 & 2028)
6.4.3 Mexico
6.4.4 Brazil
6.4.5 Argentina
6.5 Middle East and Africa
6.5.1 Middle East and Africa Contact Center Analytics Market Size YoY Growth 2017-2028
6.5.2 Middle East and Africa Contact Center Analytics Market Facts & Figures by Country (2017, 2022 & 2028)
6.5.3 Turkey
6.5.4 Saudi Arabia
6.5.5 U.A.E
7 Company Profiles
7.1 Cisco Systems, Inc.
7.1.1 Cisco Systems, Inc. Company Details
7.1.2 Cisco Systems, Inc. Business Overview
7.1.3 Cisco Systems, Inc. Contact Center Analytics Introduction
7.1.4 Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2017-2022)
7.1.5 Cisco Systems, Inc. Recent Development
7.2 Genpact Limited
7.2.1 Genpact Limited Company Details
7.2.2 Genpact Limited Business Overview
7.2.3 Genpact Limited Contact Center Analytics Introduction
7.2.4 Genpact Limited Revenue in Contact Center Analytics Business (2017-2022)
7.2.5 Genpact Limited Recent Development
7.3 Verint Systems Inc.
7.3.1 Verint Systems Inc. Company Details
7.3.2 Verint Systems Inc. Business Overview
7.3.3 Verint Systems Inc. Contact Center Analytics Introduction
7.3.4 Verint Systems Inc. Revenue in Contact Center Analytics Business (2017-2022)
7.3.5 Verint Systems Inc. Recent Development
7.4 8x8, Inc.
7.4.1 8x8, Inc. Company Details
7.4.2 8x8, Inc. Business Overview
7.4.3 8x8, Inc. Contact Center Analytics Introduction
7.4.4 8x8, Inc. Revenue in Contact Center Analytics Business (2017-2022)
7.4.5 8x8, Inc. Recent Development
7.5 Genesys
7.5.1 Genesys Company Details
7.5.2 Genesys Business Overview
7.5.3 Genesys Contact Center Analytics Introduction
7.5.4 Genesys Revenue in Contact Center Analytics Business (2017-2022)
7.5.5 Genesys Recent Development
7.6 Oracle Corporation
7.6.1 Oracle Corporation Company Details
7.6.2 Oracle Corporation Business Overview
7.6.3 Oracle Corporation Contact Center Analytics Introduction
7.6.4 Oracle Corporation Revenue in Contact Center Analytics Business (2017-2022)
7.6.5 Oracle Corporation Recent Development
7.7 Mitel Networks Corporation
7.7.1 Mitel Networks Corporation Company Details
7.7.2 Mitel Networks Corporation Business Overview
7.7.3 Mitel Networks Corporation Contact Center Analytics Introduction
7.7.4 Mitel Networks Corporation Revenue in Contact Center Analytics Business (2017-2022)
7.7.5 Mitel Networks Corporation Recent Development
7.8 SAP SE
7.8.1 SAP SE Company Details
7.8.2 SAP SE Business Overview
7.8.3 SAP SE Contact Center Analytics Introduction
7.8.4 SAP SE Revenue in Contact Center Analytics Business (2017-2022)
7.8.5 SAP SE Recent Development
7.9 Nice Ltd.
7.9.1 Nice Ltd. Company Details
7.9.2 Nice Ltd. Business Overview
7.9.3 Nice Ltd. Contact Center Analytics Introduction
7.9.4 Nice Ltd. Revenue in Contact Center Analytics Business (2017-2022)
7.9.5 Nice Ltd. Recent Development
7.10 Enghouse Interactive
7.10.1 Enghouse Interactive Company Details
7.10.2 Enghouse Interactive Business Overview
7.10.3 Enghouse Interactive Contact Center Analytics Introduction
7.10.4 Enghouse Interactive Revenue in Contact Center Analytics Business (2017-2022)
7.10.5 Enghouse Interactive Recent Development
7.11 Five9, Inc.
7.11.1 Five9, Inc. Company Details
7.11.2 Five9, Inc. Business Overview
7.11.3 Five9, Inc. Contact Center Analytics Introduction
7.11.4 Five9, Inc. Revenue in Contact Center Analytics Business (2017-2022)
7.11.5 Five9, Inc. Recent Development
7.12 Callminer
7.12.1 Callminer Company Details
7.12.2 Callminer Business Overview
7.12.3 Callminer Contact Center Analytics Introduction
7.12.4 Callminer Revenue in Contact Center Analytics Business (2017-2022)
7.12.5 Callminer Recent Development
7.13 Servion Global Solutions
7.13.1 Servion Global Solutions Company Details
7.13.2 Servion Global Solutions Business Overview
7.13.3 Servion Global Solutions Contact Center Analytics Introduction
7.13.4 Servion Global Solutions Revenue in Contact Center Analytics Business (2017-2022)
7.13.5 Servion Global Solutions Recent Development
8 Research Findings and Conclusion
9 Appendix
9.1 Research Methodology
9.1.1 Methodology/Research Approach
9.1.2 Data Source
9.2 Author Details
9.3 Disclaimer
List of Tables
Table 1. Contact Center Analytics Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
Table 2. Contact Center Analytics Market Trends
Table 3. Contact Center Analytics Market Drivers
Table 4. Contact Center Analytics Market Challenges
Table 5. Contact Center Analytics Market Restraints
Table 6. Global Contact Center Analytics Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
Table 7. United States Contact Center Analytics Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
Table 8. Global Contact Center Analytics Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
Table 9. United States Contact Center Analytics Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
Table 10. Top Contact Center Analytics Companies in Global Market, Ranking by Revenue (2021)
Table 11. Global Contact Center Analytics Revenue by Player, (US$ Million), 2017-2022
Table 12. Global Contact Center Analytics Revenue Share by Player, 2017-2022
Table 13. Global Contact Center Analytics Companies Market Concentration Ratio (CR5 and HHI)
Table 14. Global Contact Center Analytics by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Analytics as of 2021)
Table 15. Top Players of Contact Center Analytics in Global Market, Headquarters and Area Served
Table 16. Companies Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million) Type
Table 17. Date of International Companies Enter into Contact Center Analytics Market
Table 18. Companies Mergers & Acquisitions, Expansion Plans
Table 19. Top Contact Center Analytics Players in United States Market, Ranking by Revenue (2021)
Table 20. United States Contact Center Analytics Revenue by Players, (US$ Million), 2020, 2021 & 2022
Table 21. United States Contact Center Analytics Revenue Share by Players, 2020, 2021 & 2022
Table 22. Global Contact Center Analytics Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
Table 23. Global Contact Center Analytics Market Size by Region (2017-2022) & (US$ Million)
Table 24. Global Contact Center Analytics Market Size Forecast by Region (2023-2028) & (US$ Million)
Table 25. North America Contact Center Analytics Sales in Value by Country (2017-2028) & (US$ Million)
Table 26. Asia Pacific Contact Center Analytics Sales in Value by Region (2017-2028) & (US$ Million)
Table 27. Europe Contact Center Analytics Sales in Value by Country (2017-2028) & (US$ Million)
Table 28. Latin Americaa Contact Center Analytics Sales in Value by Country (2017-2028) & (US$ Million)
Table 29. Middle East and Africa Contact Center Analytics Sales in Value by Country (2017-2028) & (US$ Million)
Table 30. Cisco Systems, Inc. Company Details
Table 31. Cisco Systems, Inc. Business Overview
Table 32. Cisco Systems, Inc. Contact Center Analytics Product
Table 33. Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 34. Cisco Systems, Inc. Recent Development
Table 35. Genpact Limited Company Details
Table 36. Genpact Limited Business Overview
Table 37. Genpact Limited Contact Center Analytics Product
Table 38. Genpact Limited Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 39. Genpact Limited Recent Development
Table 40. Verint Systems Inc. Company Details
Table 41. Verint Systems Inc. Business Overview
Table 42. Verint Systems Inc. Contact Center Analytics Product
Table 43. Verint Systems Inc. Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 44. Verint Systems Inc. Recent Development
Table 45. 8x8, Inc. Company Details
Table 46. 8x8, Inc. Business Overview
Table 47. 8x8, Inc. Contact Center Analytics Product
Table 48. 8x8, Inc. Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 49. 8x8, Inc. Recent Development
Table 50. Genesys Company Details
Table 51. Genesys Business Overview
Table 52. Genesys Contact Center Analytics Product
Table 53. Genesys Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 54. Genesys Recent Development
Table 55. Oracle Corporation Company Details
Table 56. Oracle Corporation Business Overview
Table 57. Oracle Corporation Contact Center Analytics Product
Table 58. Oracle Corporation Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 59. Oracle Corporation Recent Development
Table 60. Mitel Networks Corporation Company Details
Table 61. Mitel Networks Corporation Business Overview
Table 62. Mitel Networks Corporation Contact Center Analytics Product
Table 63. Mitel Networks Corporation Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 64. Mitel Networks Corporation Recent Development
Table 65. SAP SE Company Details
Table 66. SAP SE Business Overview
Table 67. SAP SE Contact Center Analytics Product
Table 68. SAP SE Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 69. SAP SE Recent Development
Table 70. Nice Ltd. Company Details
Table 71. Nice Ltd. Business Overview
Table 72. Nice Ltd. Contact Center Analytics Product
Table 73. Nice Ltd. Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 74. Nice Ltd. Recent Development
Table 75. Enghouse Interactive Company Details
Table 76. Enghouse Interactive Business Overview
Table 77. Enghouse Interactive Contact Center Analytics Product
Table 78. Enghouse Interactive Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 79. Enghouse Interactive Recent Development
Table 80. Five9, Inc. Company Details
Table 81. Five9, Inc. Business Overview
Table 82. Five9, Inc. Contact Center Analytics Product
Table 83. Five9, Inc. Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 84. Five9, Inc. Recent Development
Table 85. Callminer Company Details
Table 86. Callminer Business Overview
Table 87. Callminer Contact Center Analytics Product
Table 88. Callminer Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 89. Callminer Recent Development
Table 90. Servion Global Solutions Company Details
Table 91. Servion Global Solutions Business Overview
Table 92. Servion Global Solutions Contact Center Analytics Product
Table 93. Servion Global Solutions Revenue in Contact Center Analytics Business (2017-2022) & (US$ Million)
Table 94. Servion Global Solutions Recent Development
Table 95. Research Programs/Design for This Report
Table 96. Key Data Information from Secondary Sources
Table 97. Key Data Information from Primary Sources
List of Figures
Figure 1. Contact Center Analytics Product Picture
Figure 2. Global Contact Center Analytics Market Size, (US$ Million), 2017 VS 2022 VS 2028
Figure 3. Global Contact Center Analytics Market Size 2017-2028 (US$ Million)
Figure 4. United States Contact Center Analytics Market Size, (US$ Million), 2017 VS 2022 VS 2028
Figure 5. United States Contact Center Analytics Market Size 2017-2028 (US$ Million)
Figure 6. United States Contact Center Analytics Market Share in Global 2017-2028
Figure 7. Contact Center Analytics Report Years Considered
Figure 8. Product Picture of On-Premises
Figure 9. Product Picture of On-Demand
Figure 10. Global Contact Center Analytics Market Share by Type in 2022 & 2028
Figure 11. Global Contact Center Analytics Market Size by Type (2017-2028) & (US$ Million)
Figure 12. Global Contact Center Analytics Market Share by Type (2017-2028)
Figure 13. United States Contact Center Analytics Market Share by Type in 2022 & 2028
Figure 14. United States Contact Center Analytics Market Size by Type (2017-2028) & (US$ Million)
Figure 15. United States Contact Center Analytics Market Share by Type (2017-2028)
Figure 16. Product Picture of Automatic Call Distributor
Figure 17. Product Picture of Log Management
Figure 18. Product Picture of Risk and Compliance Management
Figure 19. Product Picture of Real-time Monitoring and Reporting
Figure 20. Product Picture of Workforce Optimization
Figure 21. Product Picture of Customer Experience Management
Figure 22. Product Picture of Others applications
Figure 23. Global Contact Center Analytics Market Share by Application in 2022 & 2028
Figure 24. Global Contact Center Analytics Market Size by Application (2017-2028) & (US$ Million)
Figure 25. Global Contact Center Analytics Market Share by Application (2017-2028)
Figure 26. United States Contact Center Analytics Market Share by Application in 2022 & 2028
Figure 27. United States Contact Center Analytics Market Size by Application (2017-2028) & (US$ Million)
Figure 28. United States Contact Center Analytics Market Share by Application (2017-2028)
Figure 29. North America Contact Center Analytics Market Size Growth Rate 2017-2028 (US$ Million)
Figure 30. U.S. Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 31. Canada Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 32. Europe Contact Center Analytics Market Size Growth Rate 2017-2028 (US$ Million)
Figure 33. Germany Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 34. France Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 35. U.K. Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 36. Italy Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 37. Russia Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 38. Asia-Pacific Contact Center Analytics Market Size Growth Rate 2017-2028 (US$ Million)
Figure 39. China Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 40. Japan Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 41. South Korea Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 42. India Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 43. Australia Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 44. Taiwan Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 45. Indonesia Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 46. Thailand Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 47. Malaysia Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 48. Philippines Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 49. Latin America Contact Center Analytics Market Size Growth Rate 2017-2028 (US$ Million)
Figure 50. Mexico Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 51. Brazil Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 52. Argentina Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 53. Middle East & Africa Contact Center Analytics Market Size Growth Rate 2017-2028 (US$ Million)
Figure 54. Turkey Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 55. Saudi Arabia Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 56. U.A.E Contact Center Analytics Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 57. Cisco Systems, Inc. Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 58. Genpact Limited Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 59. Verint Systems Inc. Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 60. 8x8, Inc. Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 61. Genesys Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 62. Oracle Corporation Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 63. Mitel Networks Corporation Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 64. SAP SE Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 65. Nice Ltd. Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 66. Enghouse Interactive Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 67. Five9, Inc. Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 68. Callminer Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 69. Servion Global Solutions Revenue Growth Rate in Contact Center Analytics Business (2017-2022)
Figure 70. Bottom-up and Top-down Approaches for This Report
Figure 71. Data Triangulation
Figure 72. Key Executives Interviewed
Industry Market Size
