Customer Engagement Platform Market
1 Study Coverage
1.1 Customer Engagement Platform Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million) Introduction
1.2 Global Customer Engagement Platform Outlook 2017 VS 2022 VS 2028
1.2.1 Global Customer Engagement Platform Market Size for the Year 2017-2028
1.2.2 Global Customer Engagement Platform Market Size for the Year 2017-2028
1.3 Customer Engagement Platform Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.3.1 The Market Share of United States Customer Engagement Platform in Global, 2017 VS 2022 VS 2028
1.3.2 The Growth Rate of Customer Engagement Platform Market Size, United States VS Global, 2017 VS 2022 VS 2028
1.4 Customer Engagement Platform Market Dynamics
1.4.1 Customer Engagement Platform Industry Trends
1.4.2 Customer Engagement Platform Market Drivers
1.4.3 Customer Engagement Platform Market Challenges
1.4.4 Customer Engagement Platform Market Restraints
1.5 Study Objectives
1.6 Years Considered
2 Customer Engagement Platform by Type
2.1 Customer Engagement Platform Market Segment by Type
2.1.1 Cloud-based
2.1.2 On-premises
2.2 Global Customer Engagement Platform Market Size by Type (2017, 2022 & 2028)
2.3 Global Customer Engagement Platform Market Size by Type (2017-2028)
2.4 United States Customer Engagement Platform Market Size by Type (2017, 2022 & 2028)
2.5 United States Customer Engagement Platform Market Size by Type (2017-2028)
3 Customer Engagement Platform by Application
3.1 Customer Engagement Platform Market Segment by Application
3.1.1 Small and Medium Enterprises (SMEs)
3.1.2 Large Enterprises
3.2 Global Customer Engagement Platform Market Size by Application (2017, 2022 & 2028)
3.3 Global Customer Engagement Platform Market Size by Application (2017-2028)
3.4 United States Customer Engagement Platform Market Size by Application (2017, 2022 & 2028)
3.5 United States Customer Engagement Platform Market Size by Application (2017-2028)
4 Global Customer Engagement Platform Competitor Landscape by Company
4.1 Global Customer Engagement Platform Market Size by Company
4.1.1 Top Global Customer Engagement Platform Companies Ranked by Revenue (2021)
4.1.2 Global Customer Engagement Platform Revenue by Player (2017-2022)
4.2 Global Customer Engagement Platform Concentration Ratio (CR)
4.2.1 Customer Engagement Platform Market Concentration Ratio (CR) (2017-2022)
4.2.2 Global Top 5 and Top 10 Largest Companies of Customer Engagement Platform in 2021
4.2.3 Global Customer Engagement Platform Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
4.3 Global Customer Engagement Platform Headquarters, Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million) Type
4.3.1 Global Customer Engagement Platform Headquarters and Area Served
4.3.2 Global Customer Engagement Platform Companies Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million) Type
4.3.3 Date of International Companies Enter into Customer Engagement Platform Market
4.4 Companies Mergers & Acquisitions, Expansion Plans
4.5 United States Customer Engagement Platform Market Size by Company
4.5.1 Top Customer Engagement Platform Players in United States, Ranked by Revenue (2021)
4.5.2 United States Customer Engagement Platform Revenue by Players (2020, 2021 & 2022)
5 Global Customer Engagement Platform Market Size by Region
5.1 Global Customer Engagement Platform Market Size by Region: 2017 VS 2022 VS 2028
5.2 Global Customer Engagement Platform Market Size by Region (2017-2028)
5.2.1 Global Customer Engagement Platform Market Size by Region: 2017-2022
5.2.2 Global Customer Engagement Platform Market Size by Region (2023-2028)
6 Segment in Region Level & Country Level
6.1 North America
6.1.1 North America Customer Engagement Platform Market Size YoY Growth 2017-2028
6.1.2 North America Customer Engagement Platform Market Facts & Figures by Country (2017, 2022 & 2028)
6.1.3 U.S.
6.1.4 Canada
6.2 Asia-Pacific
6.2.1 Asia-Pacific Customer Engagement Platform Market Size YoY Growth 2017-2028
6.2.2 Asia-Pacific Customer Engagement Platform Market Facts & Figures by Region (2017, 2022 & 2028)
6.2.3 China
6.2.4 Japan
6.2.5 South Korea
6.2.6 India
6.2.7 Australia
6.2.8 Taiwan
6.2.9 Indonesia
6.2.10 Thailand
6.2.11 Malaysia
6.2.12 Philippines
6.3 Europe
6.3.1 Europe Customer Engagement Platform Market Size YoY Growth 2017-2028
6.3.2 Europe Customer Engagement Platform Market Facts & Figures by Country (2017, 2022 & 2028)
6.3.3 Germany
6.3.4 France
6.3.5 U.K.
6.3.6 Italy
6.3.7 Russia
6.4 Latin America
6.4.1 Latin America Customer Engagement Platform Market Size YoY Growth 2017-2028
6.4.2 Latin America Customer Engagement Platform Market Facts & Figures by Country (2017, 2022 & 2028)
6.4.3 Mexico
6.4.4 Brazil
6.4.5 Argentina
6.5 Middle East and Africa
6.5.1 Middle East and Africa Customer Engagement Platform Market Size YoY Growth 2017-2028
6.5.2 Middle East and Africa Customer Engagement Platform Market Facts & Figures by Country (2017, 2022 & 2028)
6.5.3 Turkey
6.5.4 Saudi Arabia
6.5.5 U.A.E
7 Company Profiles
7.1 Pipedrive
7.1.1 Pipedrive Company Details
7.1.2 Pipedrive Business Overview
7.1.3 Pipedrive Customer Engagement Platform Introduction
7.1.4 Pipedrive Revenue in Customer Engagement Platform Business (2017-2022)
7.1.5 Pipedrive Recent Development
7.2 amoCRM
7.2.1 amoCRM Company Details
7.2.2 amoCRM Business Overview
7.2.3 amoCRM Customer Engagement Platform Introduction
7.2.4 amoCRM Revenue in Customer Engagement Platform Business (2017-2022)
7.2.5 amoCRM Recent Development
7.3 HubSpot
7.3.1 HubSpot Company Details
7.3.2 HubSpot Business Overview
7.3.3 HubSpot Customer Engagement Platform Introduction
7.3.4 HubSpot Revenue in Customer Engagement Platform Business (2017-2022)
7.3.5 HubSpot Recent Development
7.4 Zendesk
7.4.1 Zendesk Company Details
7.4.2 Zendesk Business Overview
7.4.3 Zendesk Customer Engagement Platform Introduction
7.4.4 Zendesk Revenue in Customer Engagement Platform Business (2017-2022)
7.4.5 Zendesk Recent Development
7.5 Thryv
7.5.1 Thryv Company Details
7.5.2 Thryv Business Overview
7.5.3 Thryv Customer Engagement Platform Introduction
7.5.4 Thryv Revenue in Customer Engagement Platform Business (2017-2022)
7.5.5 Thryv Recent Development
7.6 Oracle
7.6.1 Oracle Company Details
7.6.2 Oracle Business Overview
7.6.3 Oracle Customer Engagement Platform Introduction
7.6.4 Oracle Revenue in Customer Engagement Platform Business (2017-2022)
7.6.5 Oracle Recent Development
7.7 Lucrativ
7.7.1 Lucrativ Company Details
7.7.2 Lucrativ Business Overview
7.7.3 Lucrativ Customer Engagement Platform Introduction
7.7.4 Lucrativ Revenue in Customer Engagement Platform Business (2017-2022)
7.7.5 Lucrativ Recent Development
7.8 FreeAgent CRM
7.8.1 FreeAgent CRM Company Details
7.8.2 FreeAgent CRM Business Overview
7.8.3 FreeAgent CRM Customer Engagement Platform Introduction
7.8.4 FreeAgent CRM Revenue in Customer Engagement Platform Business (2017-2022)
7.8.5 FreeAgent CRM Recent Development
7.9 Salesforce.com
7.9.1 Salesforce.com Company Details
7.9.2 Salesforce.com Business Overview
7.9.3 Salesforce.com Customer Engagement Platform Introduction
7.9.4 Salesforce.com Revenue in Customer Engagement Platform Business (2017-2022)
7.9.5 Salesforce.com Recent Development
7.10 Claritysoft
7.10.1 Claritysoft Company Details
7.10.2 Claritysoft Business Overview
7.10.3 Claritysoft Customer Engagement Platform Introduction
7.10.4 Claritysoft Revenue in Customer Engagement Platform Business (2017-2022)
7.10.5 Claritysoft Recent Development
8 Research Findings and Conclusion
9 Appendix
9.1 Research Methodology
9.1.1 Methodology/Research Approach
9.1.2 Data Source
9.2 Author Details
9.3 Disclaimer
List of Tables
Table 1. Customer Engagement Platform Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028)
Table 2. Customer Engagement Platform Market Trends
Table 3. Customer Engagement Platform Market Drivers
Table 4. Customer Engagement Platform Market Challenges
Table 5. Customer Engagement Platform Market Restraints
Table 6. Global Customer Engagement Platform Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
Table 7. United States Customer Engagement Platform Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million)
Table 8. Global Customer Engagement Platform Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
Table 9. United States Customer Engagement Platform Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million)
Table 10. Top Customer Engagement Platform Companies in Global Market, Ranking by Revenue (2021)
Table 11. Global Customer Engagement Platform Revenue by Player, (US$ Million), 2017-2022
Table 12. Global Customer Engagement Platform Revenue Share by Player, 2017-2022
Table 13. Global Customer Engagement Platform Companies Market Concentration Ratio (CR5 and HHI)
Table 14. Global Customer Engagement Platform by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Engagement Platform as of 2021)
Table 15. Top Players of Customer Engagement Platform in Global Market, Headquarters and Area Served
Table 16. Companies Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million) Type
Table 17. Date of International Companies Enter into Customer Engagement Platform Market
Table 18. Companies Mergers & Acquisitions, Expansion Plans
Table 19. Top Customer Engagement Platform Players in United States Market, Ranking by Revenue (2021)
Table 20. United States Customer Engagement Platform Revenue by Players, (US$ Million), 2020, 2021 & 2022
Table 21. United States Customer Engagement Platform Revenue Share by Players, 2020, 2021 & 2022
Table 22. Global Customer Engagement Platform Market Size by Region (US$ Million): 2017 VS 2022 VS 2028
Table 23. Global Customer Engagement Platform Market Size by Region (2017-2022) & (US$ Million)
Table 24. Global Customer Engagement Platform Market Size Forecast by Region (2023-2028) & (US$ Million)
Table 25. North America Customer Engagement Platform Sales in Value by Country (2017-2028) & (US$ Million)
Table 26. Asia Pacific Customer Engagement Platform Sales in Value by Region (2017-2028) & (US$ Million)
Table 27. Europe Customer Engagement Platform Sales in Value by Country (2017-2028) & (US$ Million)
Table 28. Latin Americaa Customer Engagement Platform Sales in Value by Country (2017-2028) & (US$ Million)
Table 29. Middle East and Africa Customer Engagement Platform Sales in Value by Country (2017-2028) & (US$ Million)
Table 30. Pipedrive Company Details
Table 31. Pipedrive Business Overview
Table 32. Pipedrive Customer Engagement Platform Product
Table 33. Pipedrive Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million)
Table 34. Pipedrive Recent Development
Table 35. amoCRM Company Details
Table 36. amoCRM Business Overview
Table 37. amoCRM Customer Engagement Platform Product
Table 38. amoCRM Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million)
Table 39. amoCRM Recent Development
Table 40. HubSpot Company Details
Table 41. HubSpot Business Overview
Table 42. HubSpot Customer Engagement Platform Product
Table 43. HubSpot Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million)
Table 44. HubSpot Recent Development
Table 45. Zendesk Company Details
Table 46. Zendesk Business Overview
Table 47. Zendesk Customer Engagement Platform Product
Table 48. Zendesk Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million)
Table 49. Zendesk Recent Development
Table 50. Thryv Company Details
Table 51. Thryv Business Overview
Table 52. Thryv Customer Engagement Platform Product
Table 53. Thryv Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million)
Table 54. Thryv Recent Development
Table 55. Oracle Company Details
Table 56. Oracle Business Overview
Table 57. Oracle Customer Engagement Platform Product
Table 58. Oracle Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million)
Table 59. Oracle Recent Development
Table 60. Lucrativ Company Details
Table 61. Lucrativ Business Overview
Table 62. Lucrativ Customer Engagement Platform Product
Table 63. Lucrativ Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million)
Table 64. Lucrativ Recent Development
Table 65. FreeAgent CRM Company Details
Table 66. FreeAgent CRM Business Overview
Table 67. FreeAgent CRM Customer Engagement Platform Product
Table 68. FreeAgent CRM Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million)
Table 69. FreeAgent CRM Recent Development
Table 70. Salesforce.com Company Details
Table 71. Salesforce.com Business Overview
Table 72. Salesforce.com Customer Engagement Platform Product
Table 73. Salesforce.com Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million)
Table 74. Salesforce.com Recent Development
Table 75. Claritysoft Company Details
Table 76. Claritysoft Business Overview
Table 77. Claritysoft Customer Engagement Platform Product
Table 78. Claritysoft Revenue in Customer Engagement Platform Business (2017-2022) & (US$ Million)
Table 79. Claritysoft Recent Development
Table 80. Research Programs/Design for This Report
Table 81. Key Data Information from Secondary Sources
Table 82. Key Data Information from Primary Sources
List of Figures
Figure 1. Customer Engagement Platform Product Picture
Figure 2. Global Customer Engagement Platform Market Size, (US$ Million), 2017 VS 2022 VS 2028
Figure 3. Global Customer Engagement Platform Market Size 2017-2028 (US$ Million)
Figure 4. United States Customer Engagement Platform Market Size, (US$ Million), 2017 VS 2022 VS 2028
Figure 5. United States Customer Engagement Platform Market Size 2017-2028 (US$ Million)
Figure 6. United States Customer Engagement Platform Market Share in Global 2017-2028
Figure 7. Customer Engagement Platform Report Years Considered
Figure 8. Product Picture of Cloud-based
Figure 9. Product Picture of On-premises
Figure 10. Global Customer Engagement Platform Market Share by Type in 2022 & 2028
Figure 11. Global Customer Engagement Platform Market Size by Type (2017-2028) & (US$ Million)
Figure 12. Global Customer Engagement Platform Market Share by Type (2017-2028)
Figure 13. United States Customer Engagement Platform Market Share by Type in 2022 & 2028
Figure 14. United States Customer Engagement Platform Market Size by Type (2017-2028) & (US$ Million)
Figure 15. United States Customer Engagement Platform Market Share by Type (2017-2028)
Figure 16. Product Picture of Small and Medium Enterprises (SMEs)
Figure 17. Product Picture of Large Enterprises
Figure 18. Global Customer Engagement Platform Market Share by Application in 2022 & 2028
Figure 19. Global Customer Engagement Platform Market Size by Application (2017-2028) & (US$ Million)
Figure 20. Global Customer Engagement Platform Market Share by Application (2017-2028)
Figure 21. United States Customer Engagement Platform Market Share by Application in 2022 & 2028
Figure 22. United States Customer Engagement Platform Market Size by Application (2017-2028) & (US$ Million)
Figure 23. United States Customer Engagement Platform Market Share by Application (2017-2028)
Figure 24. North America Customer Engagement Platform Market Size Growth Rate 2017-2028 (US$ Million)
Figure 25. U.S. Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 26. Canada Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 27. Europe Customer Engagement Platform Market Size Growth Rate 2017-2028 (US$ Million)
Figure 28. Germany Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 29. France Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 30. U.K. Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 31. Italy Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 32. Russia Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 33. Asia-Pacific Customer Engagement Platform Market Size Growth Rate 2017-2028 (US$ Million)
Figure 34. China Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 35. Japan Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 36. South Korea Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 37. India Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 38. Australia Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 39. Taiwan Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 40. Indonesia Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 41. Thailand Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 42. Malaysia Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 43. Philippines Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 44. Latin America Customer Engagement Platform Market Size Growth Rate 2017-2028 (US$ Million)
Figure 45. Mexico Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 46. Brazil Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 47. Argentina Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 48. Middle East & Africa Customer Engagement Platform Market Size Growth Rate 2017-2028 (US$ Million)
Figure 49. Turkey Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 50. Saudi Arabia Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 51. U.A.E Customer Engagement Platform Market Size Growth Rate (2017-2028) & (US$ Million)
Figure 52. Pipedrive Revenue Growth Rate in Customer Engagement Platform Business (2017-2022)
Figure 53. amoCRM Revenue Growth Rate in Customer Engagement Platform Business (2017-2022)
Figure 54. HubSpot Revenue Growth Rate in Customer Engagement Platform Business (2017-2022)
Figure 55. Zendesk Revenue Growth Rate in Customer Engagement Platform Business (2017-2022)
Figure 56. Thryv Revenue Growth Rate in Customer Engagement Platform Business (2017-2022)
Figure 57. Oracle Revenue Growth Rate in Customer Engagement Platform Business (2017-2022)
Figure 58. Lucrativ Revenue Growth Rate in Customer Engagement Platform Business (2017-2022)
Figure 59. FreeAgent CRM Revenue Growth Rate in Customer Engagement Platform Business (2017-2022)
Figure 60. Salesforce.com Revenue Growth Rate in Customer Engagement Platform Business (2017-2022)
Figure 61. Claritysoft Revenue Growth Rate in Customer Engagement Platform Business (2017-2022)
Figure 62. Bottom-up and Top-down Approaches for This Report
Figure 63. Data Triangulation
Figure 64. Key Executives Interviewed
Industry Market Size
